Make Your Videos Accessible with My Media

Use this article to learn the right way to upload, caption, and share your videos in order to meet accessibility standards.

 

  Video Accessibility Standards

To ensure all students can access and understand your videos, each video in your course should meet basic accessibility standards.

What Makes a Video Accessible?

✅ An accessible video includes:

  • Accurate Captions – Automatically-generated captions are a good start, but you must review and edit auto captions to ensure:
    • Spelling, punctuation, etc. is accurate.
    • Text matches spoken words and relevant sounds.
    • Text is correctly synchronized with the audio and video.
  • Clear Visuals and Contrast –  Visuals such as PowerPoint slides in your video should: 
    • Use high contrast between text and background (e.g., dark text on a light background).

    • Use at least 18 pt text on PowerPoint slides so that it’s readable.

    • Avoid flashing, blinking, or low-contrast text or graphics.

  • Descriptive Narration – Important visuals or on-screen actions are described aloud so that students who can’t see the screen still get the same information.

Tip:  My Media automatically generates a transcript from your captions. Students can read or download a transcript directly from the My Media video player. 

What Makes a Video Inaccessible?

🚫 A video is inaccessible if one or more of the following are true:

  • Video has missing or inaccurate captions.
  • Video was uploaded and stored in Canvas Files instead of My Media (Canvas videos can’t be captioned.)
  • Video contains important visuals that do not have an audio description. (E.g., In a lecture video, the instructor refers to a chart on a PowerPoint slide but does not describe what information the chart contains.)
  • Video contains important visuals that have low contrast colors or small text.
  • Video has flashing or blinking elements.

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  Where to Store Videos

Where to Store Course Videos: My Media

My Media (Kaltura)

My Media is the correct place to store all your videos.

My Media is the streaming video server that is integrated with Canvas.

My Media is the right place to store your videos because:

  • My Media automatically generates captions for videos and allows you to edit captions to meet accessibility standards. 

  • My Media videos have no impact on your course’s storage quota.

Where Not to Store Course Videos: Canvas Files

🚫 Canvas Course Files 

The Files area in your Canvas course is an incorrect place to store videos. 

Video files should not be stored as Canvas course files because: 

  • They cannot be captioned, so they are not accessible to all students.

  • They take up your limited course file storage space in Canvas.

Important:  Any video files stored in your Canvas course’s Files area must be moved to My Media so they can stream properly and include captions for accessibility. For more information, see Move Your Videos to My Media

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The Bottom Line: What You Need to Do

Do Right Now

To Do Right Now

  1. Move your videos to My Media – Make sure your video files are stored in My Media and not in Canvas. See Move Your Videos to My Media.

  2. ✅ Review and edit captions for accuracy – Review and edit your My Media video captions to ensure the spelling, punctuation, timing, etc. is accurate. See Edit Video Captions for Accessibility.

Do in the Future

To Do in the Future

  1. ✅ Update PowerPoints and other visuals, if necessary – If you review your video and determine that it does not have clear visuals and high contrast colors, redo it now if you have time, or put it on your schedule as something to redo in the near future. See Accessibility and Universal Design for PowerPoint.  
  2. ✅ Redo video to include descriptive narration, if necessary – If you review your video and determine that it has important visuals or on-screen actions that are not described aloud (so that students who can’t see the screen still get the same information), redo it now if you have time, or put it on your schedule as something to redo in the near future. (E.g., In a lecture video, if you refer to a chart on a PowerPoint slide, you must describe what information the chart contains.) 

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  Move Your Videos to My Media 

If you aren't sure where your videos are stored, or if you know you have videos stored in Canvas rather than My Media, complete the following tasks in order:

1. Enable the Canvas File Cleanup Tool, TidyUP

TidyUp is a cleanup tool inside Canvas that helps instructors declutter and streamline their Canvas courses by removing unused or duplicate files. To use TidyUP, you must first enable it in your Canvas course. 

Video Procedure – Enable TidyUP

Written Procedure – Enable TidyUP

  1. In your Canvas course, go to Settings.
  2. Then select Navigation.

    Canvas course home page. You click Settings and select Navigation tab
  3. Scroll down the page, and locate TidyUP.
  4. Click the kebab to the right of TidyUP.
  5. Select Enable.
  6. Click the Save button. 

    Locate TidyUP, click its kebab, enable it, and click Save button

    TidyUp will now appear in your course's left-hand navigation. 

    TidyUp link appears in the Canvas course left hand navigation as a link

For more information, go to TidyUP Resources.

2. Use TidyUP to Find Video Files in Canvas

Once you have enabled TidyUP in your Canvas course, you can use it to scan for video files stored in the course.

Video Procedure – Find Video Files in Canvas with TidyUP

Written Procedure – Find Video Files in Canvas with TidyUP

  1. Once TidyUP is enabled in your Canvas course, click TidyUP in the course menu.
  2. Click Authorize to give TidyUp access to your course.
  3. Under the Scan Course button, click Custom. 
  4. Uncheck all boxes except Video (MP4, MOV, etc.). 
  5. Click the Scan Course button to scan your video content.

  6. Once the scan is complete, go to the Files tab.

  7. Do one of the following:
    • If no video files appear in the TidyUP search, you're done! This means you don't have video files in Canvas that you need to move. Skip to Upload Video Files to My Media or Edit Video Captions for Accessibility to learn how to upload videos and edit their captions.
    • If video files appeared in the TidyUP search, proceed to the next step.
  8. Review the list of video files:
    • Check when each video file was last updated.
    • Look in the Used In column to determine where each video file is used in your course content. If the Used In column in blank for a video, it means the video is in the Canvas Files area but is not linked or embedded anywhere in your Canvas class.

3. Download Video Files Stored in Canvas

Now that you've identified the video files stored in your Canvas course, use TidyUP to download them all at once. This saves time and helps you prepare for uploading to My Media in the next step.

Video Procedure – Download Video Files with TidyUP

Written Procedure – Download Video Files with TidyUP

  1. In TidyUP, review the list of videos and determine which files you want to download.
  2. Check the box next to each video file you want to download.

  3. Click the Download Selected button at the bottom of the page.

  4. Click the Download button.
  5. Select where you want to save the files on your computer, and click Save.

  6. Your browser will download a ZIP file containing all the selected videos.

  7. Locate the ZIP file on your computer and extract (unzip) the contents to a folder that you can easily locate:

4. Upload Video Files to My Media

Once you've downloaded your video files from Canvas, upload your videos (one at a time) to My Media, the streaming video server that is integrated with Canvas. 

Video Procedure – Upload Video File to My Media

Written Procedure – Upload Video File to My Media

Do the following to upload a video file to your My Media account

1. In Canvas, click Account and select My Media.

Canvas Account menu open. Red arrows point to the Account option in the global navigation menu and to My Media in the Account menu options.

Your list of My Media videos appears.

2. To upload a new video file to your account, click Add New and select Media Upload.

Canvas My Media page showing the Add New button opened. Red arrows point to the Add New button and the Media Upload option in the dropdown menu.

3. Read terms and conditions and click the "I agree to the above terms and conditions" disclaimer.

Terms and conditions text displayed with a red arrow pointing to the checkbox labeled ‘I agree to the above terms and conditions.’

4. Click Choose a File to Upload.

Kaltura upload window showing a large upload icon and a button labeled ‘Choose a file to upload.’ A red arrow points to the button.

5. Select the file to upload.

File Explorer window open to the Videos folder. A red arrow points to a highlighted video file.

My Media file size upload limit -  Try to keep video files under 2 GB because the larger the file is, the longer it takes My Media to upload and process it.

Audio and video file formats you can upload to My Media - AVI, ASF, FLV, MP4, MP3, MPG, MOV, M4V, QT, M4V, WMA, WMV, and more. Click here for a full list of file formats My Media supports. 

6. Once your media uploads, do the following:

A. Name - Give the video a meaningful name. Note that this name appears to all your media's viewers/listeners.

B. Description - Optionally enter a brief description.

C. Add Collaborator button - Optionally add collaborators (for example, you might want to add co-instructors or TAs as collaborators so they can link to or embed this video in Canvas. See Kaltura - Media Collaboration: Changing media ownership, adding co-editors, co-publishers, and co-viewers.

D. Publishing Status - Leave the video status as Private. Do not change it to Public.

E. Save - Click the Save button to save your changes while your video uploads. 

 Kaltura upload details form with labeled callouts. Arrows point to: A – Name field showing ‘Bio 101 Welcome Video’; B – Tag field showing ‘bio 101’; C – Add Collaborator button; D – Publishing Status set to Private; and E – Save button.
After your file is uploaded, you can embed the media in your Canvas class without taking up any file space in the classroom or share the video via a link

Processing

My Media will take additional time to process your video. While the video is processing, an animation indicating that the video is still processing will display in the video player. The amount of time it takes is dependent on file size, duration, and quality. Generally processing takes about 2-3 times the video's duration.

Auto-Captions & Accessibility

After the video has been processed, My Media will automatically generate captions for your video. The captions might take up to two hours to appear. 

Important: While the automatically-generated captions are mostly accurate, for your captions to be considered accessible, you must review and edit your video's captions for accuracy

Repeat this process for each video you want to upload to My Media.

Tip: When you upload videos to My Media. They are stored in your private My Media library. In the next steps, we'll show you how to share your videos in your Canvas class.

5. Link and Embed Your My Media Videos in a Canvas Class

Now that you've uploaded all your video files to My Media, you're ready to share the videos in your Canvas course by doing one of the following:

    6. Delete Video Files From Your Canvas Class

    After uploading your videos to My Media and embedding or linking them in your course content, you can safely delete the original video files from your Canvas Files area. This frees up storage space and ensures students aren’t accessing outdated or inaccessible versions.

    Video Procedure – Use TidyUP to Delete Video Files

    Written Procedure – Use TidyUP to Delete Video Files

    1. In your Canvas course, click TidyUP in the course menu.
    2. Click Authorize to give TidyUp access to your course.
    3. Under the Scan Course button, click Custom. 
    4. Uncheck all boxes except Video (MP4, MOV, etc.). 
    5. Click the Scan Course button to scan your video content.
    6. Once the scan is complete, go to the Files tab.
    7. For each video, review the Used In column to confirm the file is no longer in use (i.e., the old videos should no longer be embedded or linked in your course). If a file is marked as Used, double-check that you’ve replaced it with the My Media version before deleting.
    8. In TidyUP, select the video files you want to delete by checking the boxes next to them.
    9. Click Delete Selected, and then click Delete.

    Important: Deleting files through TidyUP is permanent and cannot be undone. Be sure you’ve uploaded the video to My Media and linked or embedded it in your course before removing the original.

    Tip: You can always download a copy of a video before deleting it

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     Edit Video Captions for Accessibility 

    Edit Your My Media Video Captions


    After you upload a video to My Media, it automatically generates captions for your video; however, these auto captions are not 100% accurate.

    Important: For your video to meet accessibility standards, you must review and edit its auto captions for accuracy.

    Tip: When you edit a My Media video's captions, the captions update wherever the video is embedded or linked.

    Accessible Captions

    For auto-captions to be considered accessible, you must review and edit them to ensure:

    • Spelling, capitalization, and punctuation errors are corrected.
    • Text matches spoken words. 
    • Text is correctly synchronized with the audio and video.
    • Relevant/meaningful sounds are added to captions. 
    • If the video has multiple speakers, captions indicate which speaker is speaking. 

    Captioning Tips

    • Sounds – If a sound adds meaning to the video, add it to the captions. For example:

    [door opens]

    Carlos: Hello! I'm so glad you could make it.

    Julia: We're so excited to be here.

    • Pause, hesitation, or trailing off – Use an ellipsis to indicate a pause, hesitation, or trailing off. For example:

    I thought it would work, but…I guess not. 

    I...I'm not sure what to do.

    • Identify multiple speakers – If the video has multiple speakers, captions should indicate which speaker is speaking. You don't have to label the speaker in each line. Just label the speaker initially and when the speaker changes. For example:

    Ed: Welcome to our presentation.

           We're happy you're here.

    Kathy: We'll be recording the presentation and will send you a link.

    • Interruption or overlap – Use an em dash ( – ) to show a speaker is cut off or if two people speak at once. 
      • Interruption – If the current speaker is interrupted but speech doesn't overlap, place an em dash at the end of the caption. For example:

    Ed: We should probably start – 

    Kathy: The Zoom recording?

      • Overlapping words –  If the current speaker is interrupted and the words overlap with the next speaker, place an em dash at the end of the first caption and at the beginning of the next line. For example:

    Ed: We should probably start – 

    Kathy:  – The Zoom recording?

      Video Procedure – Review and Edit Captions in My Media

      Written Procedure – Review and Edit Captions in My Media

      Do the following to edit captions in My Media: 

      1. In Canvas, click Account in the left-hand navigation column, and then select My Media.  

       Click your account icon in Canvas and then My Media

      1. Click the title of the video whose captions you want to edit.  

       Click the linked title of the video

      1. Click Actions . Then click Caption & Enrich.

       click Actions then caption and enrich

      1. Click the pencil to the right of the captions. 

       click the edit pencil to the right of the captions

      1. In the left-hand panel, click the text you want to edit, change the text, and click Save when done.
        Refer to captioning best practices for more information on captioning.

       click and change text you want to edit.

      After you click Save, the captions will be updated in your video and will display correctly wherever the video is embedded or linked. 

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      Keywords:
      video, mp4, download 
      Doc ID:
      156423
      Owned by:
      Katherine P. in CETL
      Created:
      2025-10-30
      Updated:
      2025-11-11
      Sites:
      UW-Milwaukee Center for Excellence in Teaching and Learning