Office 365 (Clutter) - Use Clutter to Keep Your Inbox Clutter-free

Clutter is a feature designed to move low priority messages out of your Inbox and into their own folder, saving you time when you scan for important messages. Clutter looks at what you have done in the past to determine the messages you’re most likely to ignore. It then moves those messages to a folder in your Inbox called Clutter items. The Clutter items folder will be available regardless of how you access your account.

Basic Information:

Clutter and junk email are both filtered out before they reach your Inbox. Junk email is evaluated first, and filtered based on the characteristics of the messages themselves, for example the subject or the server it was sent from. Next, Clutter analyzes the remaining messages destined for your Inbox, and filters out the types of messages that you usually ignore or don't respond to, based on your past behavior.

In this article:

    Turn Clutter On
    Use Mark as Clutter to identify low priority items
    How Clutter filters messages

Turn Clutter on 

    Sign in to Outlook on the Web.
    At the top of the page, select Outlook (or Mail). Or, select the App launcher app launcher, and then select Mail.


    Go to Settings (gear icon at the top right corner of the page), under Your app settings click Mail. 
    On left-hand side, navigate to Mail > Automatic processing > Clutter.

    Choose Separate items identified as Clutter.

clutter options
    Click Save save icon to save your changes, or Discard discard to cancel.

Use Mark as Clutter to identify low priority items 

Clutter will not be perfect all the time, but it will get better the more you use it. You can help Clutter identify low priority items in your Inbox by using the Mark as clutter and Mark as not clutter options. The system records your choice and uses the information to mark similar messages in the future.

You can mark items in your Inbox as clutter by right-clicking the item and choosing Mark as clutter.

If an item was moved to the Clutter items folder and should not have been, you can right-click it and choose Mark as not clutter to undo the designation.  You can also select the Not clutter icon not clutter icon .

If you're using a client other than Outlook on the Web, such as Outlook, you can mark items as clutter or not clutter by moving them in to or out of the Clutter items folder.  It may take Clutter a day or two to fully adapt to those changes.

How Clutter filters messages 

Clutter helps you focus on important emails by automatically filtering out messages you are unlikely to read. Yo
u teach the system what kinds of content interest you by interacting with your mail. No extra work is required. Clutter learns which kinds of messages you frequently read and uses that to determine if a new item is likely clutter or not.

Clutter looks at various aspects of messages to understand what you typically read, for example:

  • The sender
  • Whether you participate in the conversation
  • If you are the only recipient
  • The importance
As your reading habits change, the Clutter feature learns and adapts.

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See Also:

Keywords:O365, office 365, outlook, outlook client, OotW, Outlook web application   Doc ID:43972
Owner:Help Desk K.Group:UW-Milwaukee Help Desk
Created:2014-10-13 09:40 CDTUpdated:2017-01-17 11:43 CDT
Sites:UW-Milwaukee Help Desk
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