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Duo - Duo Device Management Portal

You can manage your device's Duo configuration using the Duo Device Management portal's self-service options. If you need assistance with Duo, please contact the UWM Help Desk at (414) 229-4040, toll free at (877) 381-3459, visit Bolton Hall 225, or submit a request online at gettechhelp.uwm.edu.

Contents


Accessing the Duo Device Management Portal

1. Visit the Duo Device Management portal at http://uwm.edu/duo-dm and enter your ePantherID and password and click Continue:



Once you have logged in to the Duo Device Management portal, you will see the Duo Prompt:



Choose an authentication method and complete two-factor authentication to manage your devices using the other sections in this article.


Setting Default Authentication Options

If you authenticate with more than one device, you can specify which you would like to be the default. From the Duo Prompt screen, via the Duo Device Management portal, click the My Settings & Devices link on the left-hand side:



Then, choose an authentication method and complete two-factor authentication to manage your devices. Click the Default Device drop-down menu and pick your default device for authentication:



To exit My Settings & Devices, click the Back to login or click the UWM logo on the left.


Managing Automatic Push Notifications

You can enable or disable automatic push requests. From the Duo Prompt screen, via Duo Device Management portal, click the My Settings & Devices link on the left-hand side:



Then, choose an authentication method and complete two-factor authentication. Click the When I log in drop-down menu and select Automatically send this device a Duo Push if you want to enable an automatic push upon logging in or select Ask me to choose an authentication method if you want to leave the automatic Duo Push off:



To exit My Settings & Devices, click the Back to login or click the UWM logo on the left.


Reactivate Duo Mobile

If you replaced your mobile device with a new one, you will need to reactivate Duo Mobile to get Duo Push working on your new device.

This requires a secondary method of multi-factor authentication, which can be:

  1. The old device, via:
    • Push Notification
    • Generating a passcode
       2. Secondary device such as Duo Hardware Token, Security Key, or tablet
       3. Generate a Bypass code, via the Duo Bypass Code page (additional information on Duo Bypass Codes can be found here).

You will need to complete multi-factor authentication in order to access My Settings & Devices, from where you can activate the new device.

1. Direct your browser to the Duo Device Management portal.

2. In the Duo Prompt screen, click the My Settings & Devices link on the left-hand side.

3. Select your secondary method of multi-factor authentication to gain access to My Settings & Devices.

4. Click Device Options next to the device which you want to reactivate:

5. Click Reactivate Duo Mobile for the device:

6. Click I have Duo Mobile installed:

7. On your iOS or Android device, scan the barcode with the app's built-in scanner and then follow the platform-specific instructions for your device. Once you scan the barcode successfully, click the Continue button and your device will be reactivated in Duo Mobile:


Change Device Name

You can rename your device which will change the display name of your device in the Duo Mobile app (hardware tokens cannot be renamed). From the Duo Prompt screen, via the Duo Device Management portal, click the My Settings & Devices link on the left-hand side:



Then, choose an authentication method and complete two-factor authentication. Click Device Options next to the device which you want to rename:



Click on Change Device Name, enter the new display name of the device, and then click Save:



To exit My Settings & Devices, click the Back to login or click the UWM logo on the left.


Add a New Device

You can add additional devices as methods of authentication in Duo. If you have not previously enrolled any devices in Duo Self-Enrollment page and read more information regarding this process in the Duo Self-Enrollment Guide. Then, to enroll additional devices, from the Duo Prompt screen, via the Duo Device Management portal, click the Add a new device link on the left-hand side:



You will need to choose a secondary authentication method, such as a Duo Hardware Token, U2F, or other iOS or Android and complete two-factor authentication in order to add a new device.



Select the type of device you would like to add and then click Continue:



Click I have Duo Mobile installed:



On your iOS or Android device, scan the barcode with the app's built-in scanner and then follow the platform-specific instructions for your device. Once you scan the barcode successfully, click the Continue button and your device will be activated in Duo Mobile:



Remove a Device

If your new device is replacing the one you previously enrolled, you can remove the device you won't be using any more for authentication. From the Duo Prompt screen, via the Duo Device Management portal, click the My Settings & Devices link on the left-hand side:



Then, choose an authentication method and complete two-factor authentication. Click Device Options next to the device which you want to remove:



Click the trash can button to delete the device:



Click the Remove button to confirm deleting the device and it will be removed from your Duo profile:



To exit My Settings & Devices, click the Back to login or click the UWM logo on the left.



See Also:




Keywords:duo, 2fa, mfa, multifactor, two factor, two-factor, multi-factor, epanther, password, multi factor, hardware token, token, hardware key, duo security, security, what is duo, self-service, duo self-service options, authenticating, authentication, setting default authentication, managing automatic push notifications, reactivate duo, change device name, add a new device, remove a device, duo device management, duo device management portal   Doc ID:84414
Owner:Help Desk K.Group:UW-Milwaukee Help Desk
Created:2018-07-31 14:28 CDTUpdated:2019-01-11 17:06 CDT
Sites:UW-Milwaukee Help Desk
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