Canvas Support - Where to get help with Canvas

This article lists the support contacts for the use of Canvas at UWM. Support information is provided for students, instructors, non-instructional staff, and guests of UWM.

In general, students and other course participants are served by Canvas Tier I support and the UWM Help Desk. Instructors are served by CETL, school and college support offices, and IT offices to facilitate day-to-day Canvas use. Instructors can leverage Canvas Tier I support at any time.

Students

Contact your instructor first

Your course instructor can frequently answer questions or make adjustments to your course that may resolve your question or concern. If a technical issue affects your ability to complete coursework, it is important for your instructor to be notified as quickly as possible before you continue.

Canvas Tier I support second

  • Get assistance with using Canvas 24/7/365

Click the Help icon in Canvas to contact Canvas support by email, phone or chat. User guides are also available. You can also call Canvas support toll-free in the United States at (833) 826-8713.

UWM Help Desk third

  • Support with campus technology services including Canvas
  • Assistance with resetting passwords, accessing email and other access issues
  • Desktop support
  • Classroom support

Contact the UWM Help Desk or visit the UWM KB for additional Canvas support articles.


Instructors (faculty, teaching academic staff, teaching assistants)

Some schools and colleges use CETL as their main support while others have their own support in house. CETL will always support all instructors at UWM.

CETL Support Commons

CETL offers:
  • Comprehensive support for instructors for Canvas by phone, email, Microsoft Teams, and walk-ins.
  • Training and professional development through synchronous and self-paced workshops.
  • Course design assistance.
  • Pedagogical and curricular consultations.
  • External learning tools used within Canvas.
Center for Excellence in Teaching and Learning
CETL Support Commons
Engelmann Hall B59
(414)-229-4319
cetl@uwm.edu

School and College-specific Support

The following is a list of Schools and Colleges that offer primary support to their instructors with CETL offering additional support if needed.

School of Education

Contact the SOE Educational Design Office: soe-eddesign@uwm.edu 
  • School/college-specific learning technology solutions (ePortfolios, pedagogical consultations, integration with Zoom, etc.)
  • Ongoing support for Canvas
  • Course design
Kristin Gaura
Enderis Hall 561
(414) 229-4063
kdp3@uwm.edu (for Microsoft Teams support)

College of Health Sciences

Contact CHS Academic Initiatives and Planning
  • School/college-specific learning technology solutions
  • Ongoing support for Canvas
  • Course review
  • Accessibility review
Susan Stalewski
NWQ B6515
(414) 229-5992 or (414) 229-5619

Nora Miller
Enderis Hall 1041
(414) 229-6329

School of Information Studies

  • School/college-specific learning technology solutions and instructional design
  • Ongoing support for Canvas
  • Course review
Chad Zahrt
NWQ B 3521
(414) 229-5421

Claire Schultz
NWQ B 3535
(414) 251-9396

College of Nursing

Contact the Nursing Educational Technology Office: edt-consultants@uwm.edu
  • Ongoing support for Canvas
  • Course design

Laura Bennett
Cunningham Hall 465
(414)-229-2362
bennetl@uwm.edu

Amber DuChateau
Cunningham Hall 465A
(414)-229-2362
duchatar@uwm.edu

UWM Help Desk

  • Support with campus technology services including Canvas
  • Assistance with resetting passwords, accessing email and other access issues
  • Desktop support
  • Classroom support

Contact the UWM Help Desk or visit the UWM KB for additional Canvas support articles.

UW Flexible Option Programs

School/college support (preferred)

Refer to the support information for your school or college to see the comprehensive list of support options for course design, training, and project management.


Guests of UWM

Contact your instructor or program organizer first

Your course instructor or organizer can frequently answer questions or made adjustments to your course that may resolve your question or concern. If a technical issue affects your ability to complete coursework, it is important for your the course lead to be notified as quickly as possible before you continue.

Canvas Tier I support

  • Get assistance with using Canvas 24/7/365

Click the Help icon in Canvas to contact Canvas support by email, phone or chat. User guides are also available. You can also call Canvas support toll-free in the United States at (833) 826-8713.




Keywords:canvas support class work coursework use support number phone chat email instructor student guest department IT course design   Doc ID:82928
Owner:David D.Group:UW-Milwaukee Help Desk
Created:2018-06-14 12:05 CDTUpdated:2021-06-17 12:05 CDT
Sites:UW-Milwaukee Center for Excellence in Teaching and Learning, UW-Milwaukee Help Desk
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