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Digital Learning Environment - Where to get help with Canvas and other Digital Learning Environment Tools?
In general, students and other course participants are served by Canvas Tier I support and the UWM Help Desk. Instructors are served by CETL, school and college support offices, and IT offices to facilitate day-to-day Canvas use. Instructors can leverage Canvas Tier I support at any time.
Students
First: Contact your instructor
Your courses instructor can frequently answer questions or make adjustments to your course that may resolve your question or concern. If a technical issue affects your ability to complete coursework, it is important for your instructor to be notified as quickly as possible before you continue. You may contact your instructor in several ways:
- If you have access to your course on Canvas, the syllabus of your course will have the contact information of your instructor included.
- In UWM's Schedule of Classes, the name of your instructor will be listed for your course section. Access the online Schedule of Classes.
- In Microsoft 365 Outlook, enter the name of your instructor in To: field of a new email. You can also search for your instructor's email address using People Search.
Second: Contact Canvas Tier I Support
Get assistance with using Canvas 24/7/365
- Click the Help icon in Canvas to contact Canvas support, or...
- Chat with Canvas Tier I Support.
- Submit a support request online.
- Call 414-251-5050, then press 2.
Third: Contact the UWM Help Desk
Get support with general campus technology services: assistance with resetting passwords, accessing email and other access issues, desktop support, classroom support.
- Contact the UWM Help Desk online
- Call 414-229-4040; or call 414-251-5050, then press #.
Instructors (Faculty, Teaching Academic Staff, Teaching Assistants)
Contact the CETL Support Commons for Instructional and Digital Learning Tool Support
- Comprehensive support for instructors for Canvas and UWM's Digital Learning Environment by phone, email, Microsoft Teams, and walk-in.
- Training and professional development through synchronous and self-paced workshops.
- Course design assistance
- Pedagogical and curricular consultations
Contact the CETL Support Commons
Contact the UWM Help Desk for General Technology Concerns
- Support with campus technology services offered by UWM such as Microsoft 365 and login.
- Assistance with resetting passwords, accessing email and other access issues
- Desktop support
- Classroom support
Contact the UWM Help Desk or visit the UWM KB for additional Canvas support articles.
CETL Support Commons Partners
UWM's schools and colleges offer discipline-specific support. All teaching and learning support offices closely collaborate with CETL to offer comprehensive support.
College of Health Professions and Sciences
School of Nursing
Laura Bennett
Cunningham Hall 465
(414) 229-2362
bennetl@uwm.edu
Richard Chiappa
Cunningham Hall 465A
(414) 251-9285
rchiappa@uwm.edu
The Entire College
Laura Bennett
Cunningham Hall 465
(414) 229-2362
bennetl@uwm.edu
Richard Chiappa
Cunningham Hall 465A
(414) 251-9285
rchiappa@uwm.edu
College of Letters & Science
Kathy Pinkowsky
(414) 229-6358
pinkows4@uwm.edu
Joseph J. Zilber College of Public Health
UW Flexible Option programs
School/college support (preferred)
Refer to the support information for your school or college to see the comprehensive list of support options for course design, training, and project management.
School of Continuing Education, Certificate Students, and Non-credit Students
Contact your instructor or program organizer first
Your course instructor or organizer can frequently answer questions or make adjustments to your course that may resolve your question or concern. If a technical issue affects your ability to complete coursework, it is important for your course leader to be notified as quickly as possible before you continue.
Canvas Tier I support
- Get assistance with using Canvas 24/7/365
Click the Help icon in Canvas to contact Canvas support by email, phone or chat. User guides are also available. You can also call Canvas support by calling 414-251-5050, select option 2.