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Duo - Self-Enrollment Guide

This article will cover the process of self-enrolling an iOS or Android mobile device and/or Hardware Token for your account in Duo, UWM's multi-factor authentication solution. Multi-factor authentication adds a second layer of security to your online accounts. Verifying your identity using a second factor (like your phone or other mobile device) prevents anyone but you from logging in, even if they know your password.

Contents


Self-Enrolling an iOS or Android device in Duo

Note: Before proceeding, we recommend reviewing the Duo Mobile minimum requirements in our preparing your device KnowledgeBase article.

1. Go to the Duo Self-Enrollment web page in an incognito/private browser tab and click the Self-Enroll in Duo button:



2. Complete the Name and Email fields in the form, then select the Mobile Device (iOS or Android) and Duo Hardware Token check boxes and click Submit:



3. After submitting the form, you will see this message:



4. You will receive an e-mail message with information and links to helpful resources. Read the e-mail on your mobile device and tap the link in the final step to add your Duo account to the Duo Mobile app on your device:



Note: This step will only work if you tap the link from your mobile device, which will open in the Duo Mobile app. Additionally, the link will only be valid for 24 hours.

5. You can now authenticate with Duo. Please see our Authenticating with Duo KnowledgeBase article for more information.

If you need additional assistance or have any questions about this process, please contact the UWM Help Desk at (414) 229-4040, toll free at (877) 381-3459, visit Bolton Hall 225, or submit a request online at gettechhelp.uwm.edu


Enrolling a Hardware Token in Duo

If you do not have an iOS or Android device to use as a multi-factor authentication device, you can obtain a Duo Hardware Token from the UWM TechStore, located inside the UWM Panther Shop on the First Floor East of the UWM Student Union. After obtaining the Hardware Token, you can proceed with this process to enroll the token. Alternatively, if you were given a Hardware Token directly by UWM Identity and Access Management staff, you can also proceed.

Note: If you need to report a lost or stolen hardware token, please contact the UWM Help Desk at (414) 229-4040, toll free at (877) 381-3459, visit Bolton Hall 225, or submit a request online at gettechhelp.uwm.edu.

1. Go to the Duo Self-Enrollment web page in an incognito/private browser tab and click the Self-Enroll in Duo button:



2. Complete the Name and Email fields in the form, select the Duo Hardware Token check box, then enter your Duo Hardware Token Serial Number in the text box and click Submit:


3. After submitting the form, you will see this message:


4. You will receive an e-mail message with confirmation that your hardware token was enrolled successfully:


5. You can now authenticate with Duo. Please see our Authenticating with Duo KnowledgeBase article for more information.

If you need additional assistance with a Duo Hardware Token or have any questions about this process, please contact the UWM Help Desk at (414) 229-4040, toll free at (877) 381-3459, visit Bolton Hall 225, or submit a request online at gettechhelp.uwm.edu



Self-Enrolling an iOS or Android mobile device and a Hardware Token in Duo

Note: Before proceeding, we recommend reviewing the Duo Mobile minimum requirements in our preparing your device KnowledgeBase article.

1. Go to the Duo Self-Enrollment web page in an incognito/private browser tab and click the Self-Enroll in Duo button:



2. Complete the Name and Email fields in the form, then select the Mobile Device (iOS or Android) check box and click Submit:



3. After submitting the form, you will see this message:



4. You will receive an e-mail message with information and links to helpful resources. Read the e-mail on your mobile device and tap the link in the final step to add your Duo account to the Duo Mobile app on your device:



Note: This step will only work if you tap the link from your mobile device, which will open in the Duo Mobile app. Additionally, the link will only be valid for 24 hours.

5. You can now authenticate with Duo. Please see our Authenticating with Duo KnowledgeBase article for more information.

If you need additional assistance or have any questions about this process, please contact the UWM Help Desk at (414) 229-4040, toll free at (877) 381-3459, visit Bolton Hall 225, or submit a request online at gettechhelp.uwm.edu

See Also:




Keywords:duo, 2fa, mfa, multifactor, two factor, two-factor, multi-factor, epanther, password, multi factor, hardware token, token, hardware key, security, duo security   Doc ID:82035
Owner:Help Desk K.Group:UW-Milwaukee Help Desk
Created:2018-05-02 11:16 CDTUpdated:2018-12-13 16:13 CDT
Sites:UW-Milwaukee Help Desk
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