Cherwell Service Management (CSM), developed by Cherwell Software, is a configurable, scalable Out-Of-The-Box (OOTB) Service Desk solution based on IT Service Management (ITSM) best practices and the Information Technology Infrastructure Library (ITIL) framework. More information about ITSM and ITIL can be found at

Keywords:ITSM, CSM, Cherwell Service Management, incident management, incident,   Doc ID:67878
Owner:Help Desk K.Group:UW-Milwaukee Help Desk
Created:2016-10-19 11:34 CDTUpdated:2018-12-12 10:39 CDT
Sites:UW-Milwaukee Help Desk
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