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Office 365 (ProPlus) - How to Fix Microsoft Office's "Unlicensed Product" Issue for Personal Computers (Windows)

Users who are encountering "unlicensed" Microsoft Office applications on their personal computers after installing the university-provided subscription may need to run the Office 365 Support and Recovery Assistant. If the user previously had a version of Microsoft Office which expired, they may be encountering this issue because Microsoft Office is still registering the old license.

Troubleshooting
  1. Download Microsoft's Office 365 Support and Recovery Assistant and follow the set of instructions given by that Microsoft Support article.

  2. When that set of instructions is completed, restart the computer and open Microsoft Word. If the tool worked successfully, the user should be prompted to authenticate upon opening the application. After authenticating, the user should now be able to enter text into a blank document page and the title of the application window should no longer read "Word (Unlicensed Product)".

Additional References





Keywords:office, 365, proplus, pro, plus, pro-plus, manual, manually, remove, previous, previously, install, installed, license, licenses, unlicensed, product, microsoft, o365, personal, computer, windows   Doc ID:67587
Owner:Help Desk K.Group:UW-Milwaukee Help Desk
Created:2016-10-05 14:35 CSTUpdated:2019-01-04 16:03 CST
Sites:UW-Milwaukee Help Desk
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