Office 365 (Outlook) - Setting up a Shared Mailbox on Mobile Version of Outlook

This guide walks the user through adding an Office 365 shared mailbox on the mobile application of Outlook. This guide assumes the user has already installed Microsoft Outlook on their mobile device.

Setting up a Shared Mailbox :

1. Open Outlook and open the menu.


2. Tap on Settings (gear icon).


3. Under Accounts, tap Add Account. Tap Add an email account.


4. Enter the email address of the shared mailbox and tap Continue. You will be taken to UWM's web login screen. 


5. This step slight varies based on the kind of mobile device you are using.

(For Android:) Tap the back button to take you to the Choose Account Type menu. Under Advanced, tap IMAP.

(For iOS:) Tap Not Office 365 in the top-right corner. Tap on Change Account Provider. Tap IMAP.


6. At the bottom, toggle the Advanced Settings togglebar to display more fields.


7. Enter the following information:


Email Address: the email address of the shared mailbox

Display Name: the name of the shared mailbox


IMAP Incoming Mail Server:

IMAP Host Name: outlook.office365.com:993

IMAP Username: the email address of the account that has access to the shared mailbox, followed by "\" and the email address of the shared mailbox

(example: "ePanther@uwm.edu\shared-mailbox@uwm.edu")

IMAP Password: the password of the account that has access to the shared mailbox


SMTP Outgoing Mail Server:

SMTP Host Name: smtp.office365.com:587

SMTP Username: the email address of the account that has access to the shared mailbox

(example: "ePanther@uwm.edu")

SMTP Password: the password of the account that has access to the shared mailbox


8. Tap the Checkmark at the top-right (for Android) or tap Sign In (for iOS) to finish adding the shared mailbox. This should complete the process. You should see the shared mailbox under the list of Accounts now.




Keywords:office, 365, o365, microsoft, outlook, mobile, add, adding, shared, mailbox, version, for, ios, ipad, android, inbox, group, phone   Doc ID:67578
Owner:Help Desk K.Group:UW-Milwaukee Help Desk
Created:2016-10-05 14:34 CSTUpdated:2018-11-19 13:52 CST
Sites:UW-Milwaukee Help Desk
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