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Cherwell Incident Escalation - SOIS Incidents

Which types of incidents that SOIS clients encounter should be escalated

This article outlines the types of incidents that used to be handled by the SOIS Tech team. These are all incidents that SOIS Faculty/Students will be encountering or require assistance with.

These incident types should be escalated to the Desktop Support (DS) task team in Cherwell. Any issues with physical labs can be escalated to Classroom Services.

  • SOIS Webspace Server
  • SOIS Virtual Lab
  • SOIS Virtual Mac Lab
  • SOIS InfoSec Lab
  • VMWare eAcademy
  • SOIS Canvas Student Lounge
  • SOIS Printing/PaperCut
  • KOrg Resources
    • Cataloger's Desktop
    • Classification Web
    • RDA Toolkit
    • OCLC Connexion
  • NWQ Digital Signage
  • ArchivesSpace
  • Omeka
  • SOIS Charging Stations
  • SOIS SharePoint requests
  • SOIS Forms
  • Online Course Evaluations for SOIS
  • SOIS 3D Printing
  • Blockchain Mining Equipment - AntMiner
  • SOIS Website Support
  • SOIS FLEX Classes

Keywords:SOIS, LAMP, CPanel, Webspace, Server, Virtual Lab, Citrix, Mac lab, eAcademy, VMWare, KOrg, Catalogers Desktop, RDA Toolkit, Classification Web, OCLC, ArchivesSpace, Omeka, Charging Stations, SOIS Forms, SharePoint   Doc ID:67404
Owner:Help Desk K.Group:UW-Milwaukee Help Desk
Created:2016-09-30 13:33 CSTUpdated:2020-07-10 09:06 CST
Sites:UW-Milwaukee Help Desk
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