Ivanti Neurons - New Help Desk System

This article provides information regarding the launch of Ivanti Neurons.

UWM IT launched a new Help Desk system. A few items to note moving forward:

  • Emails you receive upon opening a ticket with the Help Desk will now come from helpdesk@it.uwm.edu. Previously, the emails came from helpdesk@uwm.edu.
  • If you are requesting help via email, use the new email address helpdesk@it.uwm.edu instead of the previous email addresses, help@uwm.edu or helpdesk@uwm.edu.
  • The online request form and phone number 1-414-229-4040 for requesting help remain the same. For more information, please visit, uwm.edu/help.


How do I know if an email from the Help Desk is legitimate?

Emails sent from the new system will come from helpdesk@it.uwm.edu. Below is an example of what the new emails will look like.

Incident Email Screenshot

Please Note: There is a link in the email that will allow you to Open Incident in Self Service. This is a feature of the new system and will allow you to view and interact with your incident.

If you are ever unsure of an email’s legitimacy, please visit our Cybersecurity webpage to learn more about phishing and email scams.

Keywordshelp, desk, ticket, ticketing, software, update, upgrade, manage, management, new, ivanti, neurons,   Doc ID58579
OwnerHelp Desk K.GroupUW-Milwaukee Help Desk
Created2015-11-30 11:40:40Updated2023-08-30 11:31:25
SitesUW-Milwaukee Center for Excellence in Teaching and Learning, UW-Milwaukee Help Desk
Feedback  0   0