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Topics Map > Known Issues
Information Security - Ransom-ware
Ransom-ware is a type of virus which restricts access to the computer system files, folders and sometimes to the entire operating system.
Ransom-ware creators demand money from their victims before they will remove the lock.
If a customer calls saying they cannot access their files and they have received a request to pay to have their access restored, inform the customer that they should not pay the ransom. Paying the ransom rarely, if ever, will have the file access restored. Generally, unless they have a backup of their data, most likely the data is lost.