This knowledge document lists common questions and answers for PantherList issues.
Why can't I log into pantherLIST?
- Password issue: ePanther and ePanther password is used to log into pantherLIST. ePanther password can be reset at epanther.uwm.edu.
- Browser issue: Safari does not work with PantherList. Make sure your browser is accepting cookies from pantherLIST, or try a different browser.
- The e-mail sent to the list moderators will contain the reason why the message has been moderated.
What are name regulations for pantherLIST?
- Lists must include a hyphen "-" to distinguish them from group or personal accounts.
- PantherLISTs are highly recommended over group accounts and in most instances should be used instead of a group account. PantherLISTs will bypass the additional step of them having to log into another account. They can set up an effective filter and have a folder that would basically operate the same as a group account.
- Up to three hours after the creation of the list.
- Replace [listname] with the actual list name. https://listserv.uwm.edu/mailman/listinfo/ [listname] This will bring you to the list info page where the owner information will be listed on the bottom left hand side of the screen. This information is publically available on this page so we can give it out freely.
How do I manage List Owners/Moderators?
- Underneath the "Manage Your PantherLists" section, click on "Edit or View List Properties". It will ask you what list you want to manage. Scroll down to List Owner's to remove or add the email of a list owner. The same thing can be done for List Admins.
Why are my emails to a pantherLIST coming from a new email address (ex. firstname.lastname@example.org) instead of my own when I am the sender?
- On 5/26/2020 University IT Services made an update to the pantherLIST service in order to pass DMARC checks. Due to this change, email messages will now appear to be sent by the list address instead of your own.
Why are my email inbox rules not working for my pantherLIST?
- On 5/26/2020 University IT Services made an update to the pantherLIST service in order to pass DMARC checks. Due to this change, inbox rules pertaining to pantherLIST may need to be recreated. Please see the following documentation for creating inbox rules in Outlook:
- Following the change that was made to the pantherLIST service on 5/26/2020 to allow messages to pass DMARC checks, when replying to a list message, users may notice both the original sender as well as the list address appear as recipients. This occurs when the user is a member of a child pantherLIST that is a member of another pantherLIST. For example, Bob is a member of email@example.com, which is a member of the firstname.lastname@example.org list. When Bob receives a message from the email@example.com and replies to it, he notices that his reply is composed to both the original sender as well as firstname.lastname@example.org. To address this, users need to remove the list from the recipients being replied to. Also, list owners can make members of the child lists direct members of the parent list and remove the child list as a member of the parent list.