Account - ePantherID Change Request - Legal or Correction

Classification: Digital Identity and Password > ePanther Account > ePanther Other Request

A change request will be fulfilled ONLY if the currently assigned ePantherID no longer reflects an individual’s current legal name for one of the following reasons:

• Individual has legally changed their name and has officially updated records with UWM administrative offices.
• A data entry error has occurred resulting in an ePantherID assignment that is not based on the individual’s legal name.
• An appeal granted (see below) for an employee who self-selected an ePantherID as a student.

• Full Previous Name
• Full Current Name
• ePanther ID
• Preferred Contact Information
• Reason for ePanther ID change
• Three possibilities for new ePanther
• WM of each of the possible ePanthers

Note: All requested ePanther IDs must conform to the following:

• 2-8 characters in length
• start with a letter
• use only numbers 1-7
• no symbols or special characters

Please be sure to have the client give you more than two options, in case their choices are currently in use.

Perform a WM on the client's current ePanther ID, and put the information in a journal with 'Show in Self Service' unchecked.

Note: WM the client's requested new ePanther ID(s) to check for availability.

Place the WM of each ePanther ID chosen by the client in an internal journal. This will ensure that each has been checked for availability.

Troubleshooting:

Account administrators will determine if the ePanther ID change will or will not occur. Do not tell a client that we will or will not be granting their request. An employee or student who legally changes their name must provide proof of their name change to the Payroll Office prior to contacting the Help Desk. Once their name change is reflected in PAWS, their request can be processed.

Have the client provide a list of at least three desired ePanther IDs. All must meet the following requirements:

• Must be 2 to 8 characters long
• Must start with a letter
• May use the numbers 1 to 7
• No symbols or special characters are allowed

Once a request has been approved, the process of copying over the information from the old account to the new account will take from 1/2 to 2 business days. Make sure to get the client's availability to allow IAM to schedule the migration. When working with the client, IAM requests that we gather a few ePanther IDs that the client may want.

Escalation:

If the client is unable to provide you with the proper information for the change: close your HD1 task and have the client contact us again with the proper information. Resolve incident. The user can re-open the incident when they contact help desk again.

After the proper information is obtained: inform the client their request will be escalated to a higher level team for review and action. Close the HD1 task and create a task for HD3 so they can escalate to Identity and Access Management.