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Office 365 (How To) - Install the Microsoft Support and Recovery Assistant (SARA)

The Microsoft Support and Recovery Assistant Tool (SARA) can be used to resolve a number of issues relating to the Microsoft 365 desktop and web apps on Windows operating systems.

Warning: This tool may not be able to be installed on University-owned devices without administrative access. Clients can contact the Help Desk at 414-229-4040 to request an incident for Desktop Support.

  1. Download the SARA Tool. Clients can search "Microsoft Support and Recovery" in a search engine and click on the top result from a Microsoft domain. A direct link to the download is at: 

  2. Install the tool. Depending on what browser has been used, the method to access downloaded files is different, but ultimately the executable file SetupProd.exe should be run.
  3. Read and accept the Microsoft Services Agreement.

  4. Choose an application from the list on the main menu.

  5. Select the issue you are having from the list of options, depending on which application you chose. (Office options pictured below)


  6. Follow the instructions from the SARA Tool to troubleshoot the issue.

Keywords:microsoft ms sara support recovery assistant teams office onedrive windows outlook mac advanced diagnostics   Doc ID:113683
Owner:Help Desk K.Group:UW-Milwaukee Help Desk
Created:2021-09-14 12:22 CDTUpdated:2022-10-28 15:12 CDT
Sites:UW-Milwaukee Help Desk
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