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Student MFA - "Account Verification System is Having Trouble" Error

Some students are reporting an error that states "Account verification system is having trouble" when attempting to sign up for Student Multi-Factor Authentication.

Multi-factor authentication for UWM students went live 11/12/2020 at 10am cst. This means that all students who access Microsoft 365 in any manner will need to authenticate when logging in. In order to do this, a student must first sign up for Student MFA. During the sign up process, the student may see the following error:

"Account Verification System is having trouble" 

To address this and successfully sign up for this service, please click the below link and follow the provided steps:

If the student continues to have issues, they may contact the UWM Help Desk at 414-229-4040 or via the UWM Technology page at

Keywords:student mfa multifactor multi factor authentication verification error account system trouble   Doc ID:107131
Owner:Amber R.Group:UW-Milwaukee Help Desk
Created:2020-11-12 10:04 CSTUpdated:2020-11-12 10:05 CST
Sites:UW-Milwaukee Help Desk
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