Topics Map > Account > Muti-Factor Authentication

Duo - I Cannot Access my Email to Enroll in Duo

Access to email in Office 365 is protected through multifactor authentication. If you have not enrolled a device to perform secondary authentication with before your Duo enrollment period expires, you will be unable to access your email and enroll a device.

Solution

You must contact the UWM Help Desk to be temporarily granted access to the Duo Dashboard. Here, you can add a mobile device or hardware token to use as a secondary authentication method. The instructions to add a mobile device can be found here. The instructions to add a hardware token can be found here.

You can contact the UWM Help Desk at (414) 229-4040, toll free at (877) 381-3459, or submitting a help request online at http://gettechhelp.uwm.edu.




Keywords:duo, what, i, do, cannot, enroll, duo, access, email, log, in, login, o365, office365, office 365, office, 365, outlook, owa, locked, out, mfa, multifactor, multi-factor, authentication   Doc ID:91803
Owner:Shieyeng V.Group:UW-Milwaukee Help Desk
Created:2019-05-16 15:01 CDTUpdated:2019-06-10 16:04 CDT
Sites:UW-Milwaukee Help Desk
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