Global Protect VPN (How To) Install on Android Device

For frequently asked questions (FAQ) regarding the Global Protect VPN, see the following KB article: GlobalProtect VPN - FAQ 

• Open the Play Store on your device.
  
  
• Locate the GlobalProtect application from Palo Alto Networks.  This application should be free.

• Tap Install.
  
  
• Once installed, tap Open to open the application on your device.  You can also open the application by tapping its icon from your home screen.
  
  
• Enter the portal address as remote-access.uwm.edu and tap "Connect"

• A pop up screen will appear.  Tap OK to allow VPN connections on your device.

• Enter your normal login credentials (epantherID@uwm.edu and password) and then tap sign-in.

• You will then be prompted to choose a multi-factor authentication method to verify your identity.

• Once verified, you will then be connected!
  
  
• To disconnect, tap the green and white button in the middle of the screen.

Troubleshooting:

If there are issues with connecting or communicating with the VPN on Android, first fully disconnect and sign out of your UWM account. 

If after signing out and reconnecting to the VPN the issue persists, fully delete the app and reinstall it from the Google Play Store.

• To delete an app on Android, press and hold on the App Icon, then select App Info. Here, click Uninstall.

• On some Android devices, you must uninstall apps via settings. To do this navigate to your device's Settings menu.
• From here, navigate to Apps > All Apps > Global Protect > Uninstall to remove global protect from your device.