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GlobalProtect VPN for macOS - Self Service Setup Instructions

Following are instructions for installing the Palo Alto Global Protect VPN on a university-owned Mac using Self Service. These instructions will not work for a personally owned device.

  1. Navigate to the Applications folder and launch Self Service
  2. Run the Global Protect VPN (UWM) installation policy by clicking the Install button

    Open Self Service window with the Palo Alto GlobalProtect VPN installation policy circled.

  3. macOS will prompt to allow the third party kernel extension associated with the software. Click the Open Security Preferences button
    macOS prompt displaying System Extension Blocked for Palo Alto Networks
  4. Click Allow
    Security & Privacy Sytem Prefence Pane with a prompt to Allow System software from Palo Alto Networks
  5. It may be necessary to restart your computer before you are able to click the Allow button. Following a restart, launch System Preferences, open the Security & Privacy pane and click Allow.
  6. Launch GlobalProtect from your Applications folder
  7. Click the Globe icon in the toolbar and sign in using your ePantherID and password

    Global Protect VPN sign in prompt

  8. You should now be connected to the GlobalProtect VPN

    Window displaying an active connection to the GlobalProtect VPN                                                                                                                                                                                                                                                                                          

Keywords:VPN, Global Protect, GlobalProtect, Palo Alto, Self Service, kernel extension, third party, Mac, Apple, macOS, OSX, OS X   Doc ID:83717
Owner:Help Desk K.Group:UW-Milwaukee Help Desk
Created:2018-07-17 07:02 CSTUpdated:2020-07-14 07:46 CST
Sites:UW-Milwaukee Help Desk
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