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Office 365 (Microsoft 365) - Re-activate Microsoft Office 365

Users who need to re-activate Microsoft Office ProPlus may need to run the Office 365 Support and Recovery Assistant. If the user previously had a version of Microsoft Office which expired, they may be encountering this issue because Microsoft Office is still registering the old product key. The steps present in this article will not work for emeritus faculty or annuitants.



 Troubleshooting 

  1. If you are running Windows, navigate to this Microsoft article and download Microsoft's Microsoft 365 Support and Recovery AssistantFollow the given set of instructions.
    If you are running Mac OS, navigate to this Microsoft article and download Microsoft's license removal tool. Follow the given set of instructions.

  2. After the set of instructions is completed, restart the computer and open a Microsoft Office application. If the tool worked successfully, you should be prompted to authenticate upon opening the application, which will activate Microsoft Office.



Manually Remove Microsoft Office License

This process requires entering commands through Window's Command Prompt. If the above methods did not resolve your issue, please contact the UWM Help Desk at (414) 229-4040, toll free at (877) 381-3459, or submit a help request online at http://gettechhelp.uwm.edu for additional assistance with removing your Microsoft Office license.

    • Close all Microsoft Office applications.

    • Open Command Prompt as Administrator (Open Start Menu > search "Command Prompt" > right-click Command Prompt > Select Run as Administrator).

    • If you have Microsoft Office 2016 32-bit installed, copy and paste this command:
      cscript "C:\Program Files (x86)\Microsoft Office\Office16\OSPP.VBS" /dstatus

      If you have Microsoft Office 2016 64-bit installed, copy and paste this command:
      cscript "C:\Program Files\Microsoft Office\Office16\OSPP.VBS" /dstatus

    • Look for the Last 5 characters of installed product key (see example)
      last-5-product-key


    • If you have Microsoft Office 2016 32-bit installed, copy and paste this cmdlet and replace <LAST 5 CHARACTERS OF INSTALLED PRODUCT KEY> with the 5 character key:
      cscript "C:\Program Files (x86)\Microsoft Office\Office16\OSPP.VBS" /unpkey:<LAST 5 CHARACTERS OF INSTALLED PRODUCT KEY>

      If you have Microsoft Office 2016 64-bit installed, copy and paste this cmdlet and replace <LAST 5 CHARACTERS OF INSTALLED PRODUCT KEY> with the 5 character key:
      cscript "C:\Program Files\Microsoft Office\Office16\OSPP.VBS" /unpkey:<LAST 5 CHARACTERS OF INSTALLED PRODUCT KEY>

    • Open a Microsoft Office application. You should be prompted to authenticate upon opening the application, which will activate Microsoft Office.



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Owner:Help Desk K.Group:UW-Milwaukee Help Desk
Created:2016-10-05 15:35 CDTUpdated:2020-09-15 14:02 CDT
Sites:UW-Milwaukee Help Desk
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