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Office 365 (Outlook 2016 - Mac) - Add Shared Mailbox to Outlook 2016
This article shows how a user can add a shared mailbox in their Outlook 2016 Mac client.
Troubleshooting
1. Open up Outlook 2016 on Mac
2. Click on File then Open, followed by Open User's Folder...
3. Enter in the Shared Mailbox name or it's full e-mail address
4. Click on Open
The shared mailbox should show up then on the left with all of your e-mail folders as well.







Level of permission to shared folder or shared mailbox | Method to open shared folder or mailbox |
---|---|
Folder-level permission to the Inbox, Calendar or Address Book primary folder | Open other user's folder |
Delegate permission to a mailbox | Add the mailbox under "Open these additional mailboxes" under account advanced settings |
Folder-level permission to the Task and Note primary folders | Add the mailbox under "Open these additional mailboxes" under account advanced settings |
Top-level mailbox level permission to access the top-level folder and other custom folders | Add the mailbox under "Open these additional mailboxes" under account advanced settings |
"Full Access" permission to a mailbox on Exchange | Use your own credentials to add an additional Exchange account |