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SSC Campus (User Guide) Alert Reasons

Alerts are available through SSC Campus when a professor sees cause for alarm in a student's progress in their course.

When enabled, professors are required to provide a reason why they marked a student at-risk. These reasons are customizable and can be configured here. 

  • Name: Will be seen by Admins and professors when marking a student as at-risk. It should be as specific as necessary to convey the appropriate meaning. 
  • Alert Reason is Active: When checked, this reason will be selectable by professors when marking a student as at-risk. 
  • Show This Reason When Issuing Alerts: This option, if checked, will be available to users as they use the Issue an Alert feature. 
  • Show This Reason when Creating Progress Reports: If checked, this reason will be available to users as they create a progress report for a student. 
  • Alert Reason will Automatically Create a Case: Alerts can optionally automatically create an at-risk Case for those students marked as at-risk. When this option is checked, users can also choose from a host of auto-assign options. 
  • Auto Assign Case to Student’s Advisor: Checking this option means that any student assigned this alert will have its case assigned to the student’s assigned advisor(s). 
  • Auto Assign Case to Student’s Coach: Checking this option means that any student assigned this alert will have its case assigned to the student’s assigned coach(s). 
  • Auto Assign Case to These Users: Or a specific advisor can be assigned to handle all of these specific types of alerts. For example, I would like advisor Taj Alexander to be assigned to all students marked with the “Financial Problems” alert


Keywords:
case, case management, advisor, report, advising, reporting, appointment, case, cases, alerts, alert, student, students, SSC Campus, student success collaborative campus, SSCC 
Doc ID:
54078
Owned by:
Help Desk K. in UW-Milwaukee Help Desk
Created:
2015-07-17
Updated:
2023-07-13
Sites:
UW-Milwaukee Help Desk