Topics Map > Web

SOIS Webspace (How To) Connect via FTP

SOIS students will be provisioned webspace in which they will be able to complete their coursework. Further information on this service is provided on the UWM SOIS webpage at Following are instructions on how to connect to that webspace.
Users will need to install FileZilla before following these instructions.  FileZilla can be obtained via free download at
Using FileZilla, enter the following information.
  • Hostname:
  • Username: Your Webspace username (ePantherID)
  • Password: Your Webspace password (this will be different than your normal UWM password)
  • Port: Can be left blank
Once you successfully login to the server you will see the file structure of the server in the FTP user.

FileZilla window with a successful connection

Issues with Connecting

Sometimes there are issues with connecting to the server. Most of the time the error that shows is 'Authentication Failed' . This can generally be resolved by slightly editing the login parameters.
  1. In the 'Port' Field, try specifying port 21.
  2. In the 'Port' Field, try specifying port 22.
  3. In the 'Host' Field, try adding ftp:// to the front.
  4. In the 'Host' Field, try adding sftp:// to the front.
  5. If all of these options fail, try resetting your webspace password (


KeywordsSOIS, Webspace, CPanel, LAMP, FTP, SFTP, FileZilla   Doc ID45180
OwnerDesktop Support L.GroupUW-Milwaukee Help Desk
Created2014-11-21 13:36 CDTUpdated2023-08-14 14:40 CDT
SitesUW-Milwaukee Help Desk
Feedback  0   1