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How To - Fix A Stuck Windows 10 Update Installation

When installing a Windows update, patch or service pack, sometimes the installation gets stuck or freezes.

How to tell if the installation of an update has frozen:

If you see one of the following messages for a long time, the update is probably stuck:

1. Preparing to configure Windows.
Do not turn off your computer.

2. Configuring Windows updates
x% complete
Do not turn off your computer.

3. Please do not power off or unplug your machine.
Installing update x of x...

4. Working on updates
x% complete
Don't turn off your computer

5. Keep your PC on until this is done
Installing update x of x....

6.  Getting Windows ready
Don't turn off your computer

These messages will appear in the following format, a blue screen with the text of the message and the spinning dots.

How to fix a frozen update:

In order to get past a frozen update screen do the following:

Press Ctrl + Alt + Del 

This will force Windows to bring up the login screen. 
Login as you normally would, and let the updates continue to install successfully.

If that doesn't work, go to the power button in the lower right hand corner and check to see if "update and restart" or "Update and shut down" are options.


Restarting computer by hard pressing on the power button or reset button on Windows workstation.

Keywords:windows, update, stuck, install, installation, how, to, fix, error, freeze, Windows 10   Doc ID:44198
Owner:Help Desk K.Group:UW-Milwaukee Help Desk
Created:2014-10-17 09:18 CDTUpdated:2018-04-25 07:13 CDT
Sites:UW-Milwaukee Help Desk
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