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Office 365 (Outlook 2016) - Open a Shared Mailbox to Perform Mail Merge

Follow these steps to open a group account to which you belong. This method does not add the account to your existing Outlook profile, but will allow you to view only the shared mailbox or only your regular account mailbox. This method must be followed if the user intends to send Mail Merge emails from the shared mailbox.

1. Open the Control Panel (click on the start button and type control, click on control panel).

2. Type mail in the search bar and click on Mail (32bit).


3. Click on Show Profiles....


4. Make sure that Prompt for a profile to be used is selected, and click Add.


5. Give the new profile a name, preferably the name of the shared mailbox.

6. When prompted for an email address, your email address will be shown. Delete this address and substitute that of the shared mailbox remembering to give it a Name as well. Leave the password blank for now and click next.


7. You will be prompted for a password. Use your email address and you may choose to check Remember my credentials


8. Click Finish when it confirms completion, and then click OK to exit the mail configuration window.

choose prof
9. Launch Outlook and choose your newly created profile for the shared mailbox. The shared mailbox will now open in Outlook using the rights of the username entered above.

KeywordsO365, Office 365, OotW, Outlook, Outlook user, Outlook 2016, shared mailbox, shared account, group account, group mailboxes,   Doc ID42055
OwnerHelp Desk K.GroupUW-Milwaukee Help Desk
Created2014-07-22 16:12:36Updated2023-07-13 15:28:30
SitesUW-Milwaukee Help Desk
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