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Thunderbird (Troubleshooting) Outlook Email Fails to Load

This article describes how to fix a common issue with Thunderbird not being able to access Outlook emails. The issue is generally resolved through re-logging into Outlook on the Web (OWA) and then restarting the Thunderbird user.

If your Thunderbird user continues failing to load Outlook, follow these steps: 

  1. Go to
  2. Login using your UWM Outlook account.
  3. If you do not encounter an error logging into your account on Outlook on the Web, sign out of the account and relaunch Thunderbird. This should allow you to access your Outlook emails on Thunderbird.

Contact Us

If these steps did not resolve your issue, or if you encountered an error while attempting to log into Outlook on the Web, please contact the UWM Help Desk at 414-229-4040, or by filling out the online help request form at Getting Help - Technology Resources

Please record any error codes you received while using Thunderbird with your UWM Outlook account. 

Keywordsthunderbird, bird, login error, tbird, outlook, failure, fails, loading, load   Doc ID123218
OwnerHelp Desk K.GroupUW-Milwaukee Help Desk
Created2022-12-29 09:37:38Updated2023-07-14 13:39:10
SitesUW-Milwaukee Help Desk
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