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Microsoft Teams – Clearing the Teams Client Cache for Mac OS

If you’re experiencing issues with your Microsoft Teams client, clearing the cache may help.

  1. Fully close Microsoft Teams.
    1. Right click the Microsoft Teams icon in your dock, then click Quit.
  2. Open Finder, then click Go and select Go to Folder…
  3. Copy and paste the following into the Go to Folder box, then click Go:
    ~/Library/Application Support/Microsoft

  4. Right click the Teams folder, then click Move to Trash.
  5. Using Spotlight Search (accessed by clicking the magnifying glass on the macOS menu bar), enter “Keychain” and select Keychain Access.

    Searching for Microsoft Teams keys in keychainWithin Keychain, search for “Microsoft Teams” to find the Microsoft Teams Identities Cache entry.  Right (two finger) click this item and select the delete option, then close the Keychain Access app.
  6. Relaunch Microsoft Teams. You should now be prompted to sign back into Teams.




Keywords:mac os cache teams windows teams cache' macos   Doc ID:113072
Owner:Help Desk K.Group:UW-Milwaukee Help Desk
Created:2021-08-16 14:57 CDTUpdated:2021-10-18 12:15 CDT
Sites:UW-Milwaukee Help Desk
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