Topics Map > Apple Device Management
Topics Map > Operating Systems > Mac

Install Applications, Printers, and other Tools using Self Service on MacOS

A guide to using Self Service on a University Mac for installing applications, printers, and other tools

Self Service is an application that can be found in the dock of every managed UWM Mac. The computer DOES NOT need to be connected to the campus VPN to access resources in Self Service from off campus. Launch the app by clicking on the Self Service icon in the dock or by searching Spotlight (On your keyboard enter Command + Space, then start typing Self Service and hit Return).

A screenshot of a cell phoneDescription automatically generatedFigure 1: Launching Self Service from Spotlight

Self Service provides an easy way to install applications commonly used by UWM staff, including both free software (such as Google Chrome), and licensed software (such as Adobe Creative Cloud). The Microsoft Office Suite would not be listed in Self Service as these applications come pre-installed. 

If you are using a Mac purchased by the university and do not have Self Service installed, please contact the UWM Help Desk.

Navigating Self Service

Self Service is designed to be easy to use and is divided into two sections: Home and History. Users can switch between these sections by using the Home and History buttons at the top of the Self Service window. When Self Service is launched, it will automatically display the Home screen. On the left side of the home screen is a list of categories to make it easier to find software that can be installed, or to find tools like Software Update for keeping your Mac up to date.

Self Service Home Screen Updated Figure 2: Self Service home screen

To install applications, click the Install button under the application icon. If you are looking for software that is already installed on your computer, the button will say Open and clicking it will launch the selected software. The text of the buttons is customized for its action, for example mounting a network share would have a Mount button, and a tool that checks for printers to install will say Check for Printers.

For most software, clicking the Install button will immediately begin installing the software. The Install button will change to Installing and show a spinning graphic to indicate that the process is working. When the software has completed installation, the button will change to say Open.


A close up of a sign

Description automatically generatedFigure 3: Installing iMovie in Self Service

Software that requires that the computer to be restarted, or some other user interaction will display a message describing what will happen and next steps.

A screenshot of a cell phoneDescription automatically generatedFigure 4: Installing Jamf Connect in Self Service warns users they will be logged out

The other section of Self Service is called History and shows a list of software that was recently installed or that needs to be updated. Microsoft Office will not be seen under this section as Office Updates can be found when opening any Office application, click on Help at the top and then Check for Updates.  

A screenshot of a cell phone screen with textDescription automatically generatedFigure 5: History in Self Service

Check for MacOS updates

Self Service Zoomed In for Updates - Updated Figure 6: Self Service Home Screen showing Update Policies

In order to check for updates for your machine, you can run a check in Self Service.

You can run Check for Apple Software Updates

If you run into any issue with this, you can also run Force Software Update. This policy restarts the Software Update launch daemon and forces a new check for available updates. This should unfreeze the update check in the Preference Pane once complete.

Installing Printers from Self Service

After opening up Self Service, you will want to click on Browse on the left hand side. From there, you will click on Printing. 

Self Service Drop dwon Figure 7: Self Service - Browse Drop Down

If your account is associated with a printer group, you should see your printer displayed.

The printer will be named after the building it is in and the room number. 

Self Service Drop down Figure 8: Self Service - Printing Window

If you do not see your printer, please contact the UWM Help Desk.

Mapping Shared Drive from Self Service

One of these requirements MUST be met prior to attempting to connect:
  1. Be physically on UWM campus connecting to the wired or wireless campus networks, or
  2. Be connected to the GlobalProtect VPN service

Print Window  Figure 9: Self Service - Mounting Network Shares

If you are looking to connect to the Shared Drive, you are able to do so from Self Service.

When you open up Self Service you will see Mount Network Shares  in the Featured category. 

You are also able to search for it as well.

Share Drive Home Page Figure 10: Self Service - Searching for Mount Network Shares

Click on Mount and the circle underneath will begin to spin 

Search Mount Network Shares  Figure 11: Self Service - Loading Mount Network Policy

Enter your UWM credentials when prompted, you may choose to store them in Keychain at this time.

Loading Mount Network Figure 12: Mount Network Shares - Enter in UWM credentials

Once you are connected, a finder window will open to show the folders you have access to. You will also see the scan folders you have access to as well in this location.

Logging in to Self Service

There is a Log In button in the top right corner of the Self Service window. Most users will never need to log into the application. The login functionality is primarily used for restricted software and to provide additional tools for technical support staff. Anyone needing software or other assets protected by logging in will be notified by CTS staff. To log in, click the Log In button in the top right corner of Self Service and enter an ePantherID (without the suffix) and password.

Figure 13: Logging in to Self Service

How to get software added to Self Service

Most UWM licensed software is either pre-installed on campus Macs (Example: Microsoft Office) or is already available in Self Service. Additionally, any applications available from the Mac App Store can also be added to Self Service. Contact the UWM Help Desk or complete a Purchase Request Form (even for free software) and CTS staff can make it available in Self Service.

Keywordsjamf mac apple self service software apps printing share drives network drives macos updates   Doc ID105365
OwnerHelp Desk K.GroupUW-Milwaukee Help Desk
Created2020-08-27 14:57:55Updated2024-05-17 14:03:35
SitesUW-Milwaukee Help Desk
Feedback  5   2