Office 365 (Outlook 2016/Outlook on the Web) - Learn about junk email and phishing

Mail identified as possible junk email is automatically moved to the Junk Email folder, and any potentially dangerous content within the message, for example, links or executable code, is disabled.



 What can I do with messages in my Junk Email folder?

When you receive a message that might be junk email, it will be moved to your Junk Email folder. You can treat messages in your Junk Email folder like any other message. If a message in your Junk Email folder is one that you want to keep, click the extended menu in the reading pane and select mark as not junk. The message will be moved to your Inbox and the sender will automatically be added to your Safe senders and recipients list.


 What is junk email?

Junk email, also known as spam, is unsolicited email - usually commercial. It can strain networks, clog email servers, and fill mailboxes with unwanted and possibly offensive messages and images. Most of it is annoying, but harmless. Most junk email will be blocked by the email server that hosts your account.

 What is phishing?

Phishing is a specific kind of junk email that's used to obtain private information for use in identity theft and other scams. The email message appears to come from a trusted source, such as your bank, and often includes the actual business logo and an apparently legitimate reply address.

 Reporting email as junk in the Outlook client and Outlook on the web

In the Outlook client, right click on the email, hover over Move and select Junk Email.


In Outlook on the web, right click on an email and select mark as junk. Choosing to report the spam will help grow the spam filter and block similar emails in the future.



It is also possible to block senders, but it is recommended to mark the mail as junk and report it so that others will not receive emails from the same junk sources in the future.

To do so in the Outlook client, simply right click on the email, hover over Junk, and select Block Sender.



In the Outlook on the web, this can be performed manually by going to Options (after clicking on the gear shape in the top right corner) and selecting Block or allow under the Accounts section. After navigating to this page, add the users email that you wish to block to the Blocked senders section.





Keywords:microsoft office 365 web client outlook web app help calendaring overview messages categories flags color reminding arranging filtering junk email phishing spam owa o365, outlook   Doc ID:43640
Owner:Help Desk K.Group:UW-Milwaukee Help Desk
Created:2014-09-19 11:39 CDTUpdated:2017-07-13 09:08 CDT
Sites:UW-Milwaukee Help Desk
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