GlobalProtect VPN for macOS - Setup Instructions

Instructions on how to use GlobalProtect VPN on a computer running macOS. Please note that GlobalProtect is a product of the company PaloAlto and you may see both names used.

Note: Faculty and staff should first check with their IT support regarding distribution and installation of the Global Protect VPN client for University-supported computers. It may be available in the Software Center or Self Service.  Instructions on how to install GlobalProtect on a university-owned Mac are located in this article: GlobalProtect VPN for macOS - Self Service Setup Instructions

1. Point your web browser to

2. Sign in using your ePanther credentials

Sign in using your ePanther username

3. Select the Mac 32/64 bit Global Protect Agent

Select the Mac 32/64 bit Global Protect Agent

4. After downloading the installer, click on the package to open it, then click Continue

The installer will open after it has downloaded; click “Continue”

5. Ensure you have selected Global Protect, then click Continue

Ensure you have selected Global Protect, then Click “Continue”

6. Click Install

Click “Install”

7. IMPORTANT! Some users will be prompted with a message saying "System Extension Blocked". In this case, you must select Open Security Preferences and then select Allow in the Security & Privacy Settings window. (Note: you may need to enter your computer account password to unlock this preference pane.)



8. Wait for client to install, then click Close

Wait for client to install, then click “Close”

9. In the box, type in then click Connect

In the box, type in “" then click “Connect”

10. When prompted, enter your UWM email and password to sign in. Note: If you have signed in on this device your username may be saved. 
Enter UWM Email and Password
11. Authenticate using your desired method.
Authenticate with desired method
12. When asked if you would like to stay signed in, click Yes. You also have the option to check the box, Dont show this again
Stay signed in prompt
13. If you are prompted to make changes to the System Certificate Trust Settings click Cancel
System certificate trust settings
14. In your default browser you will see the following screen.
Authentication Complete screen
15. When asked if you would like to open GlobalProtect in your default browser, click the option to Open GlobalProtect.
Open GlobalProtect prompt
16. You are now connected to the GlobalProtect VPN and you can close your browser. To disconnect, click on the GlobalProtect icon in the taskbar and click the Disconnect button.
Disconnect GlobalProtect
17. You may get prompted for GlobalProtect to gain access to your Desktop, Documents, and Downloads folders. Click OK.
Allow Desktop Access
Allow Documents Access
Allow Downloads Access

Note: If a user wishes to uninstall GlobalProtect, follow steps 1-5 but instead of clicking the checkbox near "GlobalProtect", click the checkbox near "Uninstall GlobalProtect". After clicking the checkbox near "Uninstall GlobalProtect" click "Continue".

Keywords:Palo Alto GlobalProtect VPN macOS   Doc ID:83289
Owner:Help Desk K.Group:UW-Milwaukee Help Desk
Created:2018-06-29 16:49 CSTUpdated:2022-08-04 15:51 CST
Sites:UW-Milwaukee Help Desk
Feedback:  7   18