Outlook 2016 for Mac and Outlook 2011 do not support the ability to change the reply to address. However, there is a work around for both Outlook 2016 for Mac and Outlook 2011 by using the "Send As" and "Send on Behalf of" permissions.
What to Gather:
When a client calls with an issue, gather the following information:
Alternate email and phone
Preferred method of contact
Best Time(s) to Reach
Application Name & Version
Browser Name & Version
Full error message(s)
WM of client
Note: This work around assumes that you have been granted the appropriate permissions that are mentioned in either document.
Outlook for Mac 2016
Create a new message or reply to an existing message.
From within the "From:" select box, select the account you want to send from.
Note: You must add another account to Outlook in order for the "Form:" field to show up. If the account does not show up in the list, you must first subscribe to the account.
After you complete composing the message, send the message.
If you have "send as" permissions, the recipient(s) will see the message from the account you are sending as.
If you have "send on behalf of" permissions, the recipient(s) will see the message from "your_account on behalf of from_account".
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