Office 365 (Outlook on the web) - Create and respond to email messages

This document provides instructions to create and respond to email messages

The following topics are covered:


How do I create a new message

To create a new message:

  1. Click New drop down menu above the message list. Select Email message. A new message form will appear in the reading pane.
  2. To add recipients, you can type the name of anyone who is in your contacts folder or organization's address list, or you can type the email address in the To or cc field. The first time you enter a particular person's name, Outlook on the web searches for that person's address. In the future, the name will be cached so it will resolve quickly.
  3. Add a subject.
  4. Type the message you want to send.
  5. When you're done and your message is ready to go, click Send.

How do I reply to a message?

When you reply to a message, the subject is automatically copied and a prefix indicating that it's a reply is added at the beginning. The text of the original message is automatically copied into the new message.

To reply only to the person who sent the message:

  1. Select the message in the reading pane.
  2. At the top of the message, click Reply. A new message will appear addressed to the sender of the original message.
  3. Add your response.
  4. Click Send at the top of the message.

To reply to the sender of a message and all other recipients:

  1. Select the message in the reading pane.
  2. At the top of the message, click Reply all. A new message will appear addressed to the sender and to all other recipients of the original message.
  3. Add your response.
  4. Click Send at the top of the message.

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How do I forward a message?

When you forward a message, the subject is automatically copied and a prefix indicating that it's a forward is added at the beginning. The text of the original message is automatically copied into the new message.

  1. Select the message in the reading pane.
  2. At the top of the message click Forward. A new message will appear.
  3. On the To line, enter the name or e-mail address of the person you want to forward the message to. You can also click To or Cc to jump to your address lists.
  4. Add any other information that you want in the message, such as a quick note explaining why you're forwarding it.
  5. Click Send at the top of the message.

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What else can I do with a message I'm writing?

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What if I can't finish writing my response right now?

Outlook on the web automatically saves the message you're working on so that you can safely click away from it to do something else without losing your changes. To return to a reply or forward that you're working on:

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What else do I need to know?

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