Office 365 (Outlook 2013) - Add Shared Mailboxes in Outlook 2013

Important: Beginning March 1st, 2017, Office 2013 will no longer be available for installation from the Office 365. Please see the following document for further details: Office 365 - Microsoft Office 2013 path to retirement.

UWM group accounts were migrated to Office 365 as "shared mailboxes."

Basic Description:  Follow these steps to open a group account you belong to as a shared mailbox in Outlook 2013.

How To:

1. In Outlook 2013, click Mail in the bottom-left corner of the window (if necessary).

Mail - Bottom Left

2. Right-click your account name (i.e., email address) in the folders pane on the left side of the window and select Data File Properties from the menu.


3. Click the Advanced button in the Properties window.


4. Then, click the Advanced tab.


5. Click the Add button to specify a shared mailbox.

Advanced - Add

6. Type the email address for the group account in the Add Mailbox window and click OK.


7. The account now appears in the list of additional mailboxes. Click Apply and then OK (twice).

Additional Mailboxes

The shared mailbox now appears in your list of email folders under its own heading allowing you to view, send, and manage emails for this group account.


NOTE: By default, group account emails sent or replied to using Outlook 2013 will appear as though they are sent from your email address, not the group account's email address. To remedy this, you must change the From field for the message to the group account's address.

Additionally, know that any group account emails you send using Outlook 2013 will show up in your personal Sent Items folder, not the group account's Sent Items folder. There is no remedy for this other than using OotW to open your group account as a shared mailbox.