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SOIS Webspace (How to) Fix the 403 Forbidden Error (Try this first)

This document was written to assist SOIS students in resolving the Forbidden 403 error when visiting their primary domain on



Student Webspace > Student LAMP > Student Webspace Incident


  • You already have an active account on the server.
  • You wish to see the index of files and folders when visiting your primary domain but receive the 403 Forbidden error was encountered... error shown below.

403 Forbidden

Steps to Take


1. Open a web browser and go to

2. Log in with your soisweb cPanel credentials.

cPanel log in

3. Click File Manager in the Files section of Tools.

File Manager

4. Click the Settings button (upper right corner of the FileManager).


5. Click the checkbox for Show Hidden Files (dotfiles) and click the Save button.


6. Click the public_html folder in the left pane.


7. Right click the .htaccess file and click Edit.


8. Click theEdit button.

edit button

9. Add in Options +Indexes after the AddHandler line.

Options +Indexes

10. Click the Save Changes button then click the Close button.

Save Changes

11. Re-visit your primary domain and you should see something like the image below.

 Index of

***Please Note: If you still receive the 403 Forbidden after you’ve completed the above steps, please try fixing the file and folder permissions of your site using the KB article below:

SOIS Webspace (How to) Fix File Permissions (403) Error

KeywordsSOIS webspace web space cPanel cpanel 403 forbidden   Doc ID135279
OwnerDave E.GroupUW-Milwaukee Help Desk
Created2024-02-07 10:54:02Updated2024-02-07 11:57:48
SitesUW-Milwaukee Help Desk
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