UWM Telephone Services - Voicemail Retrieval

A summary of how of retrieve voicemails from a campus telephone.

VOICEMAIL

  1. Accessing Your Voice Mailbox
  2. Set Up Your Voice Mailbox
  3. To record a personal greeting:
  4. To change your PIN (passcode0:
  5. To enhance security the following types of PINs are considered trivial passwords and will not be allowed by Unity:
  6. To Listen to messages press:
  7. During or after message playback:
  8. During message playback only:
  9. To Send a messages:
  10. While Recording a message:
  11. To Change Preferences:

  12. You can retrieve your voice mail messages from any telephone by dialing the voice mail access number 414-227-5140. When calling long distance use 1-800-862-4564.

    A single phone line can have up to three voice mailboxes on it (called a ‘shared extension’).

    A single voice mailbox can receive messages from several phone lines.

    Applications offer the caller options (press 1, press 2, etc.). Applications also offer the option of asking the caller questions and soliciting a response, all automated. Call boxes allow you to leave a greeting or information for the caller, but do not allow the caller to leave a message; also known as a greet only box.

    For more information regarding your voice mail, please visit https://uwm.edu/network-operations/telephone-services/.

    For more complete instructions visit: this state of WI site.

    Problems or questions about voice mail? Call 414-229-5800.

    TTY users and those interested in braille voice mail training please contact 414-229-5800.

    NOTE: UITS recommends careful consideration of whether full voice mail features are necessary for individual phone lines. In order to make S&E budgets stretch further, digital answering machines can be purchased for approximately $30 and provide the same basic service for recording, storing and retrieving messages. This is the same amount you would pay for just 4 months of service for individual phone voice mail. I&MT can provide information about this low cost alternative if you call 414-229-5800.

    Voicemail Tips and Resources

    Mailbox Setup and Quick Reference

    Your access number for voicemail is:
    • 227-5140 – if you are dialing from a local phone number. Remember if you normally dial ‘8’ or ‘9’ when making calls out of your exchange, you will need to do so with the voice mail access number.
    • 800-862-4564 – when traveling or dialing long distance



    Your access number for voicemail is:
    • 227-5140 – if you are dialing from a local phone number. Remember if you normally dial ‘8’ or ‘9’ when making calls out of your exchange, you will need to do so with the voice mail access number.
    • 800-862-4564 – when traveling or dialing long distance
    • Press ” * ” (star). Enter your 10- digit phone number (414-xxx-xxxx) – if you’re calling from the campus phone number that has the voicemail on it, you can skip this step.
    • When prompted for your ID # – enter your 10-digit phone number – if you’re calling from the campus phone number that has the voicemail on it, you can skip this step.
    • When prompted, you must enter your 10 digit PIN (formerly called passcode). Enter it and press # . If this is a new mailbox for you, or you’ve had your PIN reset, the default PIN is 78283942014.[/one_third]


    Complete the auto enrollment process until the very end. The system will prompt you that you have finished enrollment. If you don’t complete the entire process (hang up, etc…) the system will not enroll the mailbox.

    You are prompted to set up a recorded name, personal greeting and change your password. To exit, press *.(star)

    To create a recorded name that identifies you to callers:
    • The system states you have no recorded name. To record a name, press 1 .
    • At the tone, say your first and last name. When done, press # .
    • Your newly recorded name plays.
    • Press # to keep it, or 1 to rerecord.

    • The standard greeting (“Sorry, / is not available”) plays. To keep this greeting, press . #
    • To record a new standard greeting, press 1. Speak your greeting. When done, press #.
    • Your newly recorded greeting plays. To accept this greeting and continue, press #. To rerecord, press 1

    • Enter your new PIN, which must be at least 7 digits. Press # when done.
    • Re-enter your new PIN, then press # .

    • digits are not all the same (ex, 9999).
    • digits are not consecutive (ex, 1234 or 4321).
    • Spells their first or last name, their organization or company name, or any other obvious words.
    • Contains their primary extension –forward or reverse of digits
    • Uses the same digits more than twice in a row (ex, 900012).
    • Is 1-digit increment of a previous password (ex, 20185 to 20186).
    • Contains fewer than three different digits (ex, 18181).

    • To listen to NEW messages from the initial menu press 1 .
    • To listen to SAVED messages from the initial menu press 3 1.
    • To listen to DELETED messages from the initial menu press 3 2.

    • Restart press 1
    • Save press 2
    • Delete press 3
    • Reply (and begin recording) press 4
    • Stop recording/ listen press 4 1
    • Delete recording/restart press 4 3
    • Stop recording press 4 #
    • To save as new press 6

    • Go back 3 seconds press 7
    • Restart from next 3 seconds press 8 9
    • Pause message press 8
    • Go forward 3 seconds press 9
    • Restart press 8 8

    • To send a message from initial menu press 2
    • Enter 10-digit number, then record your message..

    • Remove address press 1 3
    • Review message press 4
    • Stop recording and listen press 1
    • Send press 1 #
    • Delete recording/restart press 3
    • Cancel press 1 *

    • To change preferences from initial menu press 4
    • To rerecord your greeting press 1 1
    • To turn your alternate greeting on/off press 1 2
    • To edit greetings press 1 3
    • To edit your standard greeting press 1 3 1
    • To edit your alternate greeting press 1 3 2



Keywords:UWM, Voicemail, Telephone, call, call center   Doc ID:88798
Owner:Help Desk K.Group:UW-Milwaukee Help Desk
Created:2019-01-02 11:47 CSTUpdated:2019-01-04 10:13 CST
Sites:UW-Milwaukee Help Desk
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