Duo - Restoring a Device

You can manage your Duo configuration using Duo's different self-service options from the Duo Prompt screen, via the UWM Duo Self-Service page. If you need assistance with Duo, please contact the UWM Help Desk at (414) 229-4040, toll free at (877) 381-3459, visit Bolton Hall 225, or submit a request online at gettechhelp.uwm.edu.

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Duo Restore Overview

Duo Mobile lets you back up your Duo-protected accounts on your Android or iOS device and recover them on a new device. If you used the Duo Mobile app with an Android or iOS device, you can use the Duo Restore feature to set up your accounts on a new device.

Note: Using Duo Restore still requires you to complete a Duo login using a secondary authentication method, such as a Duo Hardware Token, U2F, or other iOS or Android device. If you do not have a secondary authentication method associated with your account, you can generate a Duo Bypass Code. In order to generate a Duo bypass code, you will need to provide your Campus ID (student number), your birth date, and answers to your security questions in order to verify your identity.

If you have not previously set responses to your security questions or cannot provide the requested information to verify your identity in order to generate a Duo Bypass Code, please contact the UWM Help Desk at (414) 229-4040, toll free at (877) 381-3459, visit Bolton Hall 225, or submit a request online at gettechhelp.uwm.edu.

Additionally, if you did not previously enable Duo Restore on your old device and no longer have access to it for any reason, you can reactivate Duo Mobile as long as your new mobile device has the same phone number as your old one and is the same operating system (iOS or Android) by following the instructions in the Reactivate Duo Mobile section of our Duo Self-Service Options KB article.

If your new mobile device has a new phone number or has the same phone number but you switched operating systems (you switched from iOS to Android or vice-versa), please follow the instructions in the Remove a device section of our Duo Self-Service Options KB article to deactivate and remove your old device. Then, follow the instructions in the Add a new device section of our Duo Self-Service Options KB article to register and activate your new mobile device.

Android

  1. Open the Duo Mobile app on your Android device.
  2. Select the overflow menu in the top right corner of the main accounts list.
  3. Then, select Settings, and select Duo Restore.
  4. Turn on Duo Restore. You will then be prompted to select a Google account to store your backup on, and to grant Duo Mobile permission.
Note: Duo only stores non-sensitive account information on Google Drive.

iOS

By default, apps like Duo Mobile are automatically backed up in iOS if you have iCloud backup enabled. Unless you have removed Duo Mobile from daily iCloud backups, you can restore your Duo accounts on a new device.

To ensure Duo Restore is enabled:
  1. Make sure you are running the latest version of the Duo Mobile app on your current iOS device.
  2. Back up your device to iCloud. Encrypted iTunes backups will also work.

Note: Duo only stores non-sensitive account information on iCloud.


Restore Duo accounts on a new device

  1. From your new Android device, download the latest version of the Duo Mobile app from the Google Play Store.
  2. Open the Duo Mobile app on your new device.
  3. Select Get Account Back from the welcome screen.
  4. Select the Google account you used on your previous phone when setting up Duo Restore. If it finds the account information, you will see the accounts on the Duo Restore screen and in your main accounts list, but with a Reconnect button instead of the key button used to generate passcodes.   
  5. Select Reconnect next to your Duo account in the main accounts list.
  6. Select Continue to log in.
  7. Log in with your ePanther ID and password and then authenticate using one of the available methods.
  8. After authenticating, your new Android device will be connected to the Duo service.

iOS

  1. Restore your new iOS device from your iCloud backup.
  2. Open the Duo Mobile app on your new device. Your accounts should already be listed and connected to the Duo service. However, if they are not, proceed with steps #3-6.
  3. Select Reconnect next to your Duo account in the main accounts list.
  4. Select Continue to log in.
  5. Log in with your ePanther ID and password and then authenticate using one of the available methods.
  6. After authenticating, your new iOS device will be connected to the Duo service.

See Also:




Keywords:duo, 2fa, mfa, multifactor, two factor, two-factor, multi-factor, epanther, password, multi factor, hardware token, token, hardware key, duo security, security, what is duo, self-service, self-service options, authenticating, authentication, reactivate duo, add a new device, remove a device, lost device, stolen device, new device, replaced device   Doc ID:85391
Owner:Help Desk K.Group:UW-Milwaukee Help Desk
Created:2018-08-31 12:05 CSTUpdated:2018-10-26 14:58 CST
Sites:UW-Milwaukee Help Desk
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