Duo - How to Generate a Bypass Code for a Lost or Forgotten Two-Factor Authentication Device
If you have lost your Duo two-factor authentication device (a smartphone or hardware token), please contact the UWM Help Desk at (414) 229-4040, toll free at (877) 381-3459 or submit a request online at gettechhelp.uwm.edu prior to generating a bypass code using this process.
You can generate a Duo bypass code that you can use to login to Duo protected services and applications for up to 12 hours, after which your bypass code will expire and a new one will need to be generated. In order to generate a Duo bypass code, you will need to provide your Campus ID (student number), your birth date, and answers to your security questions in order to verify your identity.
If you have not previously set responses to your security questions or cannot provide any of the requested information to verify your identity, please contact the UWM Help Desk at (414) 229-4040, toll free at (877) 381-3459, visit Bolton Hall 225, or submit a request online at gettechhelp.uwm.edu.
1. Please visit the UWM Duo Bypass Code page and enter your ePanther ID and password and click Continue:
2. Enter the requested identifying information including your Campus ID (student number), birth date, and responses to your security questions, then click Create DUO Bypass Code:
The Duo bypass code will then be generated and returned to you on the subsequently displayed web page: