Digital Learning Environment - Where to get help with Canvas and other Digital Learning Environment Tools?

This article lists the support contacts for the use of Canvas at UWM. Support information is provided for students, instructors, non-instructional staff, and guests of UWM.

In general, students and other course participants are served by Canvas Tier I support and the UWM Help Desk. Instructors are served by CETL, school and college support offices, and IT offices to facilitate day-to-day Canvas use. Instructors can leverage Canvas Tier I support at any time.

Students

First: Contact your instructor

Your courses instructor can frequently answer questions or make adjustments to your course that may resolve your question or concern. If a technical issue affects your ability to complete coursework, it is important for your instructor to be notified as quickly as possible before you continue. You may contact your instructor in several ways: 

Second: Contact Canvas Tier I Support

Get assistance with using Canvas 24/7/365

  • Click the Help icon in Canvas to contact Canvas support, or...
  • Chat with Canvas Tier I Support.
  • Submit a support request online.
  • Call 414-251-5050, then press 2.

Third: Contact the UWM Help Desk

Get support with general campus technology services: assistance with resetting passwords, accessing email and other access issues, desktop support, classroom support.


Instructors (Faculty, Teaching Academic Staff, Teaching Assistants)

Contact the CETL Support Commons for Instructional and Digital Learning Tool Support

During business hours, instructors are welcome to contact the CETL Support Commons.
  • Comprehensive support for instructors for Canvas and UWM's Digital Learning Environment by phone, email, Microsoft Teams, and walk-in.
  • Training and professional development through synchronous and self-paced workshops.
  • Course design assistance
  • Pedagogical and curricular consultations

Contact the CETL Support Commons

Contact the UWM Help Desk for General Technology Concerns 

  • Support with campus technology services offered by UWM such as Microsoft 365 and login.
  • Assistance with resetting passwords, accessing email and other access issues
  • Desktop support
  • Classroom support

Contact the UWM Help Desk or visit the UWM KB for additional Canvas support articles.

CETL Support Commons Partners

UWM's schools and colleges offer discipline-specific support. All teaching and learning support offices closely collaborate with CETL to offer comprehensive support.

School of Education in the College of Community Engagement and Professions

    Kristin Gaura
    (414) 251-8510

    College of Health Professions and Sciences

    School of Nursing

    Laura Bennett
    Cunningham Hall 465
    (414) 229-2362
    bennetl@uwm.edu

    Richard Chiappa
    Cunningham Hall 465A
    (414) 251-9285
    rchiappa@uwm.edu

    The Entire College

    Laura Bennett
    Cunningham Hall 465
    (414) 229-2362
    bennetl@uwm.edu

    Richard Chiappa
    Cunningham Hall 465A
    (414) 251-9285
    rchiappa@uwm.edu

    Susan Stalewski
    NWQ B6515
    (414) 229-5992 or (414) 229-5619
    Nora Miller
    Enderis Hall 1041
    (414) 229-6329

    College of Letters & Science

    Kathy Pinkowsky
    (414) 229-6358
    pinkows4@uwm.edu

    Joseph J. Zilber College of Public Health

    Susan Stalewski
    NWQ B6515
    (414) 229-5992 or (414) 229-5619
    Nora Miller
    Enderis Hall 1041
    (414) 229-6329

    UW Flexible Option programs

    School/college support (preferred)

    Refer to the support information for your school or college to see the comprehensive list of support options for course design, training, and project management.


    School of Continuing Education, Certificate Students, and Non-credit Students

    Contact your instructor or program organizer first

    Your course instructor or organizer can frequently answer questions or make adjustments to your course that may resolve your question or concern. If a technical issue affects your ability to complete coursework, it is important for your course leader to be notified as quickly as possible before you continue.

    Canvas Tier I support

    • Get assistance with using Canvas 24/7/365

    Click the Help icon in Canvas to contact Canvas support by email, phone or chat. User guides are also available. You can also call Canvas support by calling 414-251-5050, select option 2.



    Keywordscanvas support class work coursework use support number phone chat email instructor student guest department IT course design   Doc ID82928
    OwnerDavid D.GroupUW-Milwaukee Help Desk
    Created2018-06-14 11:05:34Updated2024-01-17 15:53:37
    SitesUW-Milwaukee Help Desk
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