Canvas Support - Where to get help with Canvas

This article lists the support contacts for the use of Canvas at UWM. Support information is provided for students, instructors, non-instructional staff, and guests of UWM.

In general, students and other course participants are served by Canvas Tier I support and the UWM Help Desk. Instructors are served by CETL, school and college support offices, and IT offices to facilitate migration and day-to-day Canvas use. Instructors can leverage Canvas Tier I support at any time.

Click the heading to see support options and contact information. Where offices provide overlapping services, contact the "preferred" office first.

Students

Contact your instructor first

Your course instructor can frequently answer questions or made adjustments to your course that may resolve your question or concern. If a technical issue affects your ability to complete coursework, it is important for your instructor to be notified as quickly as possible before you continue.

Canvas Tier I support second

  • Get assistance with using Canvas 24/7/365

Click the Help icon in Canvas to contact Canvas support by email, phone or chat. User guides are also available. You can also call Canvas support toll-free in the United States at (833) 826-8713.

UWM Help Desk third

  • Support with campus technology services including D2L and Canvas
  • Assistance with resetting passwords, accessing email and other access issues
  • Desktop support
  • Classroom support

Contact the UWM Help Desk or visit the UWM KB for additional Canvas support articles.


Instructors (faculty, teaching academic staff, teaching assistants)

Select your school or college to view a complete list of support offices for canvas course migration, and day-to-day assistance.

School of Architecture and Urban Planning

Center for Excellence in Teaching and Learning (preferred)

  • Comprehensive support for instructors in transition from D2L to Canvas by phone, email, walk-in
  • Ongoing support for Canvas after the migration
  • Training and professional development
  • Course design assistance

Center for Excellence in Teaching and Learning
Learning Technology Commons
Engelmann Hall B59
(414)-229-4319
cetl@uwm.edu

SARUP IT

  • School/college-specific IT solutions
  • Desktop support
  • Supplemental support for course transition from Canvas to D2L

View SARUP IT location, hours and contact information.

Canvas Tier I support

  • Get assistance with using Canvas 24/7/365

Click the Help icon in Canvas to contact Canvas support by email, phone or chat. User guides are also available. You can also call Canvas support toll-free in the United States at (833) 826-8714.

Canvas Project Manager

  • Address D2L-Canvas transition concerns for special enrollments, textbook and other learning tools
  • Support of special programs through the D2L-Canvas transition
  • Address special technical and administrative needs related to the D2L-Canvas transition

Julie Reindl
Arch & Urban Planning 292
(414) 229-1192
jlreindl@uwm.edu 

Peck School of the Arts

Center for Excellence in Teaching and Learning (preferred)

  • Comprehensive support for instructors in transition from D2L to Canvas by phone, email, walk-in
  • Ongoing support for Canvas after the migration
  • Training and professional development
  • Course design assistance

Center for Excellence in Teaching and Learning
Learning Technology Commons
Engelmann Hall B59
(414)-229-4319
cetl@uwm.edu

PSOA IT

  • School/college-specific IT solutions
  • Desktop support
  • Supplemental support for course transition from Canvas to D2L

View PSOA IT location, hours and contact information.

Canvas Tier I support

  • Get assistance with using Canvas 24/7/365

Click the Help icon in Canvas to contact Canvas support by email, phone or chat. User guides are also available. You can also call Canvas support toll-free in the United States at (833) 826-8714.

Canvas Project Manager

  • Address D2L-Canvas transition concerns for special enrollments, textbook and other learning tools
  • Support of special programs through the D2L-Canvas transition
  • Address special technical and administrative needs related to the D2L-Canvas transition

Mark Peterson
Music Building B10
(414) 229-6152
mpete@uwm.edu 

Lubar School of Business

Lubar IT (preferred)

  • Support for instructors in transition from D2L to Canvas by phone, email, walk-in
  • School/college-specific IT solutions
  • Ongoing support for Canvas after the migration
  • Desktop support

Lubar Hall N229
(414) 229-6707
epd@uwm.edu

Center for Excellence in Teaching and Learning

  • Comprehensive support for instructors in transition from D2L to Canvas by phone, email, walk-in
  • Ongoing support for Canvas after the migration
  • Training and professional development
  • Course design assistance

Center for Excellence in Teaching and Learning
Learning Technology Commons
Engelmann Hall B59
(414)-229-4319
cetl@uwm.edu

Canvas Tier I support

  • Get assistance with using Canvas 24/7/365

Click the Help icon in Canvas to contact Canvas support by email, phone or chat. User guides are also available. You can also call Canvas support toll-free in the United States at (833) 826-8714.

Canvas Project Manager

  • Address D2L-Canvas transition concerns for special enrollments, textbook and other learning tools
  • Support of special programs through the D2L-Canvas transition
  • Address special technical and administrative needs related to the D2L-Canvas transition

Eric Dietenberger
Lubar Hall N229
(414) 229-6707
epd@uwm.edu

School of Education

SOE Educational Design Office (preferred)

  • Support for instructors in transition from D2L to Canvas – email or schedule in-person/video-based consultation
  • School/college-specific learning technology solutions (ePortfolios, pedagogical consultations, integration with Zoom, etc.)
  • Ongoing support for Canvas after the migration
  • Course design

soe-eddesign@uwm.edu
Dario Elia and Hope Longwell-Grice (interim)

Center for Excellence in Teaching and Learning

  • Comprehensive support for instructors in transition from D2L to Canvas by phone, email, walk-in
  • Ongoing support for Canvas after the migration
  • Training and professional development
  • Course design assistance

Center for Excellence in Teaching and Learning
Learning Technology Commons
Engelmann Hall B59
(414)-229-4319
cetl@uwm.edu

UWM Help Desk

  • Support with campus technology services including D2L and Canvas
  • Assistance with resetting passwords, accessing email and other access issues
  • Desktop support
  • Classroom support

Contact the UWM Help Desk or visit the UWM KB for additional Canvas support articles.

Canvas Tier I support

  • Get assistance with using Canvas 24/7/365

Click the Help icon in Canvas to contact Canvas support by email, phone or chat. User guides are also available. You can also call Canvas support toll-free in the United States at (833) 826-8714.

Canvas Project Manager

  • Address special programmatic, technical, and administrative needs related to the D2L-Canvas transition
  • Implementation of online course/program quality audit
  • Training and support for licensure programs around ePortfolios in Canvas

soe-eddesign@uwm.edu
Dario Elia and Hope Longwell-Grice (interim)

College of Engineering & Applied Science

Center for Excellence in Teaching and Learning (preferred)

  • Comprehensive support for instructors in transition from D2L to Canvas by phone, email, walk-in
  • Ongoing support for Canvas after the migration
  • Training and professional development
  • Course design assistance

Center for Excellence in Teaching and Learning
Learning Technology Commons
Engelmann Hall B59
(414)-229-4319
cetl@uwm.edu

CEAS IT

  • School/college-specific IT solutions
  • Desktop support
  • Supplemental support for course transition from Canvas to D2L

Dusko Josifovski
Eng. & Math Sciences E265
(414) 229-3791
duskoj@uwm.edu

James Wagner
Eng & Math Sciences E384A
(414) 229-4727
jfwagner@uwm.edu

Canvas Tier I support

  • Get assistance with using Canvas 24/7/365

Click the Help icon in Canvas to contact Canvas support by email, phone or chat. User guides are also available. You can also call Canvas support toll-free in the United States at (833) 826-8714.

Canvas Project Manager

  • Address D2L-Canvas transition concerns for special enrollments, textbook and other learning tools
  • Support of special programs through the D2L-Canvas transition
  • Address special technical and administrative needs related to the D2L-Canvas transition

Ethan Munson
Eng. & Math Sciences 913
(414) 229-4438
munson@uwm.edu

School of Freshwater Sciences

Center for Excellence in Teaching and Learning (preferred)

  • Comprehensive support for instructors in transition from D2L to Canvas by phone, email, walk-in
  • Ongoing support for Canvas after the migration
  • Training and professional development
  • Course design assistance

Center for Excellence in Teaching and Learning
Learning Technology Commons
Engelmann Hall B59
(414)-229-4319
cetl@uwm.edu

SFS IT

  • School/college-specific IT solutions
  • Desktop support
  • Supplemental support for course transition from Canvas to D2L

View SFS IT services and contact information.

Canvas Tier I support

  • Get assistance with using Canvas 24/7/365

Click the Help icon in Canvas to contact Canvas support by email, phone or chat. User guides are also available. You can also call Canvas support toll-free in the United States at (833) 826-8714.

Canvas Project Manager

  • Address D2L-Canvas transition concerns for special enrollments, textbook and other learning tools
  • Support of special programs through the D2L-Canvas transition
  • Address special technical and administrative needs related to the D2L-Canvas transition

Tom Hansen
GLRF Main Building 124 
(414) 382-1728 
tomh@uwm.edu  

College of General Studies (UWM Waukesha, UWM Washington County)

UW System Central Technology Services (preferred)

  • Support for instructors in transition from D2L to Canvas by phone, email, walk-in
  • Workshops and training
  • Course design
  • Continued desktop and general IT support

UW System Central Technology Services
(608)-262-5034
Toll-Free: (888)-893-9892
servicecenter@uwex.uwc.edu
CITS website -- go to cits.uwex.uwc.edu and click Get Support at the top of the page.

Canvas Tier I support

  • Get assistance with using Canvas 24/7/365

Click the Help icon in Canvas to contact Canvas support by email, phone or chat. User guides are also available. You can also call Canvas support toll-free in the United States at (833) 826-8714.

Canvas Project Manager

  • Address migration concerns for special enrollments, textbook and other learning tools
  • Special program support for the migration
  • Special technical needs

Karla Clausen
780 Regent Street
(608) 263-4811
karla.clausen@uwex.uwc.edu 

College of Health Sciences

CHS Academic Initiatives and Planning (preferred)

  • Support for instructors in transition from D2L to Canvas by phone, email, walk-in
  • School/college-specific learning technology solutions
  • Course review
  • Accessibility review
  • Ongoing support for Canvas after the migration

Susan Stalewski
NWQ B6515
(414)-229-5992 or (414)-229-5619
sstalews@uwm.edu

Center for Excellence in Teaching and Learning

  • Comprehensive support for instructors in transition from D2L to Canvas by phone, email, walk-in
  • Ongoing support for Canvas after the migration
  • Training and professional development
  • Course design assistance

Center for Excellence in Teaching and Learning
Learning Technology Commons
Engelmann Hall B59
(414)-229-4319
cetl@uwm.edu

UWM Help Desk

  • Support with campus technology services including D2L and Canvas
  • Assistance with resetting passwords, accessing email and other access issues
  • Desktop support
  • Classroom support

Contact the UWM Help Desk or visit the UWM KB for additional Canvas support articles.

Canvas Tier I support

  • Get assistance with using Canvas 24/7/365

Click the Help icon in Canvas to contact Canvas support by email, phone or chat. User guides are also available. You can also call Canvas support toll-free in the United States at (833) 826-8714.

Canvas Project Manager

  • Address D2L-Canvas transition concerns for special enrollments, textbook and other learning tools
  • Support of special programs through the D2L-Canvas transition
  • Address special technical and administrative needs related to the D2L-Canvas transition

Susan Stalewski
NWQ B6515
(414)-229-5992 or (414)-229-5619
sstalews@uwm.edu

School of Information Studies

SOIS Technical Support (preferred)

  • Support for instructors in transition from D2L to Canvas by phone, email, walk-in
  • School/college-specific IT solutions
  • Ongoing support for Canvas after the migration

SOIS Tech Support Office
NWQ B 3432 
(414) 229-4707 
soistech@uwm.edu  

Center for Excellence in Teaching and Learning

  • Comprehensive support for instructors in transition from D2L to Canvas by phone, email, walk-in
  • Ongoing support for Canvas after the migration
  • Training and professional development
  • Course design assistance

Center for Excellence in Teaching and Learning
Learning Technology Commons
Engelmann Hall B59
(414)-229-4319
cetl@uwm.edu

Canvas Tier I support

  • Get assistance with using Canvas 24/7/365

Click the Help icon in Canvas to contact Canvas support by email, phone or chat. User guides are also available. You can also call Canvas support toll-free in the United States at (833) 826-8714.

Canvas Project Manager

  • Address D2L-Canvas transition concerns for special enrollments, textbook and other learning tools
  • Support of special programs through the D2L-Canvas transition
  • Address special technical and administrative needs related to the D2L-Canvas transition

James Schultz
NWQ 3428 
(414) 229-4639 
schul253@uwm.edu  

College of Letters & Science

Center for Excellence in Teaching and Learning (preferred)

  • Comprehensive support for instructors in transition from D2L to Canvas by phone, email, walk-in
  • Ongoing support for Canvas after the migration
  • Training and professional development
  • Course design assistance

Center for Excellence in Teaching and Learning
Learning Technology Commons
Engelmann Hall B59
(414)-229-4319
cetl@uwm.edu

L&S IT Office

  • School/college-specific learning technology solutions

L&S ITO Support Page visit uwm.edu/lsito, then click the Request Support button.

UWM Help Desk

  • Support with campus technology services including D2L and Canvas
  • Assistance with resetting passwords, accessing email and other access issues
  • Desktop support
  • Classroom support

Contact the UWM Help Desk or visit the UWM KB for additional Canvas support articles.

Canvas Tier I support

  • Get assistance with using Canvas 24/7/365

Click the Help icon in Canvas to contact Canvas support by email, phone or chat. User guides are also available. You can also call Canvas support toll-free in the United States at (833) 826-8714.

Canvas Project Manager

  • Address special programmatic, technical, and administrative needs related to the D2L-Canvas transition
  • Implementation of online course/program quality audit
  • Training and support for licensure programs around ePortfolios in Canvas

Daniel Siercks
Holton Hall 213 
(414) 229-2223 
dsiercks@uwm.edu

College of Nursing

Nursing Educational Technology Office (preferred)

  • Support for instructors in transition from D2L to Canvas, please email for appointment
  • Ongoing support for Canvas after the migration
  • Course design

Don Pardee
Cunningham Hall 465B 
(414) 229-3070 
dpardee@uwm.edu  

Laura Bennett
Cunningham Hall 465
(414)-229-2362
bennetl@uwm.edu

Center for Excellence in Teaching and Learning

  • Comprehensive support for instructors in transition from D2L to Canvas by phone, email, walk-in
  • Ongoing support for Canvas after the migration
  • Training and professional development
  • Course design assistance

Center for Excellence in Teaching and Learning
Learning Technology Commons
Engelmann Hall B59
(414)-229-4319
cetl@uwm.edu

UWM Help Desk

  • Support with campus technology services including D2L and Canvas
  • Assistance with resetting passwords, accessing email and other access issues
  • Desktop support
  • Limited classroom support

Contact the UWM Help Desk or visit the UWM KB for additional Canvas support articles.

Canvas Tier I support

  • Get assistance with using Canvas 24/7/365

Click the Help icon in Canvas to contact Canvas support by email, phone or chat. User guides are also available. You can also call Canvas support toll-free in the United States at (833) 826-8714.

Canvas Project Manager

  • Address D2L-Canvas transition concerns for special enrollments, textbook and other learning tools
  • Support of special programs through the D2L-Canvas transition
  • Address special technical and administrative needs related to the D2L-Canvas transition

Don Pardee
Cunningham Hall 465B 
(414) 229-3070 
dpardee@uwm.edu  

Joseph J. Zilber School of Public Health

Center for Excellence in Teaching and Learning (preferred)

  • Comprehensive support for instructors in transition from D2L to Canvas by phone, email, walk-in
  • Ongoing support for Canvas after the migration
  • Training and professional development
  • Course design assistance

Center for Excellence in Teaching and Learning
Learning Technology Commons
Engelmann Hall B59
(414)-229-4319
cetl@uwm.edu

UWM Help Desk

  • Support with campus technology services including D2L and Canvas
  • Assistance with resetting passwords, accessing email and other access issues
  • Desktop support
  • Classroom support

Contact the UWM Help Desk or visit the UWM KB for additional Canvas support articles.

Canvas Tier I support

  • Get assistance with using Canvas 24/7/365

Click the Help icon in Canvas to contact Canvas support by email, phone or chat. User guides are also available. You can also call Canvas support toll-free in the United States at (833) 826-8714.

Canvas Project Manager

  • Address D2L-Canvas transition concerns for special enrollments, textbook and other learning tools
  • Support of special programs through the D2L-Canvas transition
  • Address special technical and administrative needs related to the D2L-Canvas transition

David Delgado
Engelmann Hall B50E
(414) 229-7465
delgadcd@uwm.edu

Helen Bader School of Social Welfare

Center for Excellence in Teaching and Learning (preferred)

  • Comprehensive support for instructors in transition from D2L to Canvas by phone, email, walk-in
  • Ongoing support for Canvas after the migration
  • Training and professional development
  • Course design assistance

Center for Excellence in Teaching and Learning
Learning Technology Commons
Engelmann Hall B59
(414)-229-4319
cetl@uwm.edu

UWM Help Desk

  • Support with campus technology services including D2L and Canvas
  • Assistance with resetting passwords, accessing email and other access issues
  • Desktop support
  • Classroom support

Contact the UWM Help Desk or visit the UWM KB for additional Canvas support articles.

Canvas Tier I support

  • Get assistance with using Canvas 24/7/365

Click the Help icon in Canvas to contact Canvas support by email, phone or chat. User guides are also available. You can also call Canvas support toll-free in the United States at (833) 826-8714.

Canvas Project Manager

  • Address D2L-Canvas transition concerns for special enrollments, textbook and other learning tools
  • Support of special programs through the D2L-Canvas transition
  • Address special technical and administrative needs related to the D2L-Canvas transition

Jeanne Wagner
Enderis Hall 1073
(414) 229-6501
jeannew@uwm.edu

UW Flexible Option Program

School/college support (preferred)

Refer to the support information for your school or college to see the comprehensive list of support options for course design, training and project management.

Center for Excellence in Teaching and Learning

  • Comprehensive support for instructors in transition from D2L to Canvas by phone, email, walk-in
  • Ongoing support for Canvas after the migration
  • Training and professional development
  • Course design assistance

Center for Excellence in Teaching and Learning
Learning Technology Commons
Engelmann Hall B59
(414)-229-4319
cetl@uwm.edu

UWM Help Desk

  • Support with campus technology services including D2L and Canvas
  • Assistance with resetting passwords, accessing email and other access issues

Contact the UWM Help Desk or visit the UWM KB for additional Canvas support articles.

Canvas Tier I support

  • Get assistance with using Canvas 24/7/365

Click the Help icon in Canvas to contact Canvas support by email, phone or chat. User guides are also available. You can also call Canvas support toll-free in the United States at (833) 826-8714.

Canvas Project Manager

  • Address D2L-Canvas transition concerns for special enrollments, textbook and other learning tools
  • Support of special programs through the D2L-Canvas transition
  • Address special technical and administrative needs related to the D2L-Canvas transition
UW-Milwaukee

Laura Pedrick
Chapman Hall 279
(414) 229-3203
lpedrick@uwm.edu

UW CEOEL

Matthew Mayeshiba
matthew.mayeshiba@uwex.edu


Non-instructional staff

Center for Excellence in Teaching and Learning (preferred)

  • Comprehensive support for instructors in transition from D2L to Canvas by phone, email, walk-in
  • Ongoing support for Canvas after the migration
  • Training and professional development
  • Course design assistance

Center for Excellence in Teaching and Learning
Learning Technology Commons
Engelmann Hall B59
(414)-229-4319
cetl@uwm.edu

UWM Help Desk

  • Support with campus technology services including D2L and Canvas
  • Assistance with resetting passwords, accessing email and other access issues
  • Desktop support
  • Classroom support

Contact the UWM Help Desk or visit the UWM KB for additional Canvas support articles.

Canvas Tier I support

  • Get assistance with using Canvas 24/7/365

Click the Help icon in Canvas to contact Canvas support by email, phone or chat. User guides are also available. You can also call Canvas support toll-free in the United States at (833) 826-8714.


Guests of UWM

Contact your instructor or program organizer first

Your course instructor or organizer can frequently answer questions or made adjustments to your course that may resolve your question or concern. If a technical issue affects your ability to complete coursework, it is important for your the course lead to be notified as quickly as possible before you continue.

Canvas Tier I support

  • Get assistance with using Canvas 24/7/365

Click the Help icon in Canvas to contact Canvas support by email, phone or chat. User guides are also available. You can also call Canvas support toll-free in the United States at (833) 826-8713.




Keywords:canvas support class work coursework use support number phone chat email migration transition instructor student guest department IT course design   Doc ID:82928
Owner:David D.Group:UW-Milwaukee Help Desk
Created:2018-06-14 12:05 CDTUpdated:2018-10-08 09:20 CDT
Sites:UW-Milwaukee Center for Excellence in Teaching and Learning, UW-Milwaukee Help Desk
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