Handling SharePoint Requests
Adding users to SharePoint sites can be confusing. The below guide should help you get through even the most obscure request.
Questions you should ask yourself:
- What is the name of the site?
- Who else is a member of the security group that adds access to this site?
- What is the role of the person being added to the site? E.g. is this a student worker, a FTE, or something entirely different?
How to find answers:
- First, never, ever, ever, ever, ever, ever, ever, ever, EVER assume what group a user should be added to. Assumptions lead to people having access to things they don't need to see, and then we/you are at fault.
- Use common sense. If you're hesitant, ask someone. Don't be too proud.
- All SharePoint access security groups begin with SA-SP- and are housed in ad.uwm.edu/SA/Groups/Security/SharePoint
- Sometimes the client will freely tell you the name of the site the user needs to be added to. Luckily, the site name is usually referenced in the security group in AD:
**The above example is the security group for access the the Student Advanced site in Housing.
- Maybe the request has no relevant information. The best practice here is to email the requester and ask for the name/ePanther of an individual that already has access to the site and then add the user to the site the comparable person is a member of.
- ...but what if the comparison is a member of multiple groups? As a rule, if you're not sure, follow the escalation procedures to find someone that will be able to help you.
A request comes in from the Dean of Students office. User ajfowle needs to be added to the SharePoint site. You know that, because this is not a request from Housing, the requester must go through their department's SharePoint administrator. But how do you find out whom that is?
How to determine a department's SharePoint administrator:
- Determine the department of the SharePoint site
- Navigate to ad.uwm.edu/SA/Groups/Security/SharePoint/_AdminGroups
- Open the relevant department and tab to Members
- Reply to the client and request that they reach out to that/those member/s for access to that SharePoint site