Admin Account Password Reset

What to do when we receive a ticket regarding resetting the password for administrator accounts.

Intended Audience

HD staff tiers 1 & 2

Introduction

Occasionally we will receive requests to reset passwords for a users -a account.  This can not be done through the password change page on the UWM website.

Training 

  • If the account is located in ad.uwm.edu/SA/Users OU then a task would have to be assigned to either Endpoint or Enterprise depending on which sub-ou that they are in.
  • Any request that does not meet the above criteria should be assigned to Alex Hardy so she can review them.






Keywords:admin, account, -a, password, reset, password reset, passwordreset   Doc ID:80578
Owner:Help Desk K.Group:UW-Milwaukee Help Desk
Created:2018-03-02 09:23 CSTUpdated:2019-01-02 14:38 CST
Sites:UW-Milwaukee Help Desk, UW-Milwaukee Student Affairs IT
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