Admin Account Password Reset
What to do when we receive a ticket regarding resetting the password for administrator accounts.
HD staff tiers 1 & 2
Occasionally we will receive requests to reset passwords for a users -a account. This can not be done through the password change page on the UWM website.
- If the account is located in ad.uwm.edu/SA/Users OU then a task would have to be assigned to either Endpoint or Enterprise depending on which sub-ou that they are in.
- Any request that does not meet the above criteria should be assigned to Alex Hardy so she can review them.