UITS Monitoring Service (WhatsUp Gold)

This article provides information about UWM's IT Monitoring Service WhatsUp Gold

Service Description

The UITS Monitoring service (also known as WhatsUp Gold) monitors the operational health of applications, servers, networking and other IT infrastructure components operated by University Information Technology Services and to alert IT staff of technical issues related to overcapacity, disk usage, memory and more. In addition to monitoring, the goals of this service are to provide one source for reliable and accurate information that can be used by professional IT staff to diagnose and resolve problems with IT infrastructure as well as archive monitoring data for historical reporting purposes. 

Customers 

  • Professional IT staff 

Service Access 

Authorization 
In addition to using an ePantherID and password for authentication, authorization is required for access to the UITS Monitoring service and is only available to University IT support staff. Contact uitsmonitoring-oper@uwm.edu to request authorization or inquire about different access levels.

Credentials needed for access 
An active ePantherID and password are required for access to this service. 

Service Availability 

This service is available 24/7 except during scheduled maintenance periods and unscheduled outages. For information about timeframes when service is unavailable, visit uwm.edu/gettechhelp

Scheduled Maintenance Windows 
The defined standing maintenance windows for WhatsUp Gold are Tuesday and Thursday from 3 a.m. to 7 a.m. 

Scheduled or Unplanned Outages 
Information about scheduled or unplanned outages is posted at uwm.edu/gettechhelp. 

Service Charges 

There are no charges associated with the use of this service. 

Getting Help 

To report technical issues with WhatsUp Gold or to inquire about the UITS Monitoring service, please email uitsmonitoring-oper@uwm.edu

Applicable Policies 

Training and Documentation 








Keywords:Monitoring, Service, Whats, Up, Gold, whatsup   Doc ID:73751
Owner:Help Desk K.Group:UW-Milwaukee Help Desk
Created:2017-06-02 09:51 CDTUpdated:2019-04-01 09:34 CDT
Sites:UW-Milwaukee Help Desk
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