FSS - Bootcamp

Overview of FSS and Enterprise's responsibilities in maintaining it.

Introduction

FSS (Food Service Suite) is a client-server application used by food-service managers and employees to order food items, customize menus, and control inventory. It ties into Net-Nutrition, providing nutritional and dietary restriction information.

Technical Details/Requirements

Server: sa-fss.ad.uwm.edu
Client: Installs via SCCM group SA-Software Deployment-FSS 

Service Levels

Help Desk

  • Adds computers to AD group for installation (Tier 1)
  • Basic troubleshooting (Tiers 1 and 2)
  • Create SCCM application distribution (Tiers 2 and 3)
Enterprise
  • User management
  • Net Nutrition
  • Server updates
  • Server backups
  • DB corrections
  • BarTender

Vendor

  • Server updates performed by CBORD
  • Provides server and client software for distribution
  • High-end support: solving strange problems Enterprise hasn't seen before
  • Develops software
  • Maintain user community
    • For IT and Retail Services administrators
    • Like Microsoft TechNet

Departments

  • Retail Services

Getting Started

  • Be able to remote into server
  • Get FSS user account to log in
  • Optional: install FSS client onto your PC

External Resources

See Also:




Keywords:introduction, requirements, delegation, service levels, overview, FSS, food service, Retail Services, CBORD, server   Doc ID:73574
Owner:Help Desk K.Group:UW-Milwaukee Help Desk
Created:2017-05-25 13:59 CSTUpdated:2019-01-02 14:38 CST
Sites:UW-Milwaukee Help Desk, UW-Milwaukee Student Affairs IT
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