uFiles Group Storage

This article provides information about uFiles Group Storage.

Service Description 

The uFiles Group Storage service provides online storage capabilities for group-based file shares that can be used by University departments, schools and colleges on University-owned desktop computers. These file shares appear as mapped drives and behave like other folders or online locations that exist on the computer. 
The uFiles Group Storage service has the following features: 
  • Online file storage 
  • Group access to file shares 
  • Mapped folders that utilize your computer's operating system (no other software needed) 
  • Regular backup of files 

Customers 

  • Faculty 
  • Staff 
  • Professional IT staff 
In general, customers include individuals using University-owned computers managed by a participating campus IT office. 

Service Access 

Credentials needed for access 
An active ePantherID and password are required to access uFiles on University-owned computers. In addition, the uFiles service can only be accessed on campus from a University-owned desktop computer that has been properly configured. This service is not available off campus. 

Employee access granted 
Access to this service is made available upon being issued a University-owned device managed by a participating campus IT office. 

Employee access discontinued 
Access to this service is discontinued when an individual's University-owned and managed device is decommissioned. 

Request access 
Customers with an existing desktop support agreement should contact their desktop support liaison to request uFiles Group Storage services as part of that agreement. Professional IT Staff can request uFiles Group Storage services as part of a new or existing service level agreement. 

Service Availability 

This service is available on campus 24/7 except during scheduled maintenance periods and unscheduled outages. For information about timeframes when service is unavailable, visit uwm.edu/gettechhelp
Scheduled Maintenance Windows 
The defined standing maintenance windows for uFiles Group Storage are Saturday 4 a.m. to 5 a.m. and Sunday 4 a.m. to 5 a.m. 

Schedule or Unplanned Outages 
Information about unplanned outages is posted at uwm.edu/gettechhelp

Service Charges 

Yearly charges for general uFiles Group Storage shares are 87 cents per allocated gigabyte (GB). 

Getting Help 

For questions and problems contact the UWM Help Desk at 414-229-4040, toll free at 877-381-3459 or visit uwm.edu/helpdesk. Additionally, departmental IT support staff may be of assistance in troubleshooting basic issues and setting up uFiles connections on desktop computers. 

Policies and Guidelines 

Training and Documentation 







Keywords:ufiles, group, storage, backup, file, online, share   Doc ID:71656
Owner:Help Desk K.Group:UW-Milwaukee Help Desk
Created:2017-03-13 12:42 CDTUpdated:2019-03-29 15:37 CDT
Sites:UW-Milwaukee Help Desk
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