Adobe CC (Creative Cloud) License Issue - Install Creative Managed Machines for Faculty/Staff Students

Problem: A client receives a license expired, or trial expired error when using an Adobe application on a campus computer.

Adobe CC Install Creative Managed Machines for Faculty/Staff Students

Adobe license issue

Faculty/Staff & Student usage of the Creative Cloud applications
Full time staff/faculty are licensed for the Creative Cloud application. Instructions for logging into the Creative Cloud app can be found in the following KB article. There is no need for fulltime staff to download the Creative Cloud app from Adobe as we provide it in Self Service/Software Center.

Students are not authorized to sign into the Creative Cloud app with our current contract with Adobe.
Students must use the serialized bundles that appear in Self Service/Software Center. If the bundles are not visible, contact the help desk with the computer name. Desktop Support will have the serialized bundles scoped to the student machine(s).

Creative Cloud Application
https://kb.uwm.edu/page.php?id=49303

Solutions:

MacOS
• Full time Employee
o Install the Creative Cloud application from Self Service, login using the Enterprise ID option and install the desired applications from the Creative Cloud application

• Student Employee
o Run the Serialization application to update the license in Self Service or install one of the 3 serialized bundles (Web, Video, and Design)

Windows
• Full time Employee
o If Acrobat Pro or DC are the only Adobe products installed then run the Serialization application from the Software Center

o If multiple Creative Cloud applications are installed then install the Creative Cloud application from Self Service, login using the Enterprise ID option and install the desired applications from the Creative Cloud application

• Student Employee
o Run the Serialization application from the Software Center



Keywords:adobe CC, Creative cloud, license expired, adobe error, CCA, My create cloud fails, creative cloud error, CC error   Doc ID:71307
Owner:Help Desk K.Group:UW-Milwaukee Help Desk
Created:2017-03-03 10:40 CSTUpdated:2017-12-06 07:25 CST
Sites:UW-Milwaukee Help Desk
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