Cherwell

Cherwell Service Management (CSM), developed by Cherwell Software is a configurable, scalable Out-Of-The-Box (OOTB) Service Desk solution based on IT Service Management (ITSM) best practices and the Information Technology Infrastructure Library (ITIL) framework. More information about ITSM and ITIL can be found at itsm.uwm.edu. The UWM Help Desk will use CSM to manage daily Incidents and Service Requests. 



Keywords:ITSM, CSM, Cherwell Service Management, incident management, incident,   Doc ID:67878
Owner:Help Desk K.Group:UW-Milwaukee Help Desk
Created:2016-10-19 11:34 CDTUpdated:2016-10-19 11:36 CDT
Sites:UW-Milwaukee Help Desk
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