Self Service - How-To - Use Self Service (OS X)

Self Service is the client facing portion of our Apple Mac management system, JSS by JAMF software.

Summary

Self Service is the client facing portion of our Apple Mac management system, JSS by JAMF software. This document will give a brief overview of its capabilities and basic procedures you can use to solve incidental Mac problems as well as install/uninstall available software. 

Let's say you need a new application installed on your computer, such as Adobe Acrobat, or what if you are not receiving shared drives or printers you need? The Self Service application installed on your Mac gives you the power to resolve issues like this yourself, which can be often faster than submitting a ticket.

How to Access self Service on a Mac

Begin accessing the JSS Self Service application by searching for "Self Service" (or any portion of the term) in Spotlight Search, accessible from either the magnifying class icon in the top right of the bar at the top of the screen or by pressing Command(⌘) + Space.

jss self service search

Upon launching of the Self Service app, you will be presented with the following screen,

Jss Self Service view

Starting with the categories on the right (while Self Service is selected on the left), we can see multiple options for installing applications and performing other actions,

jss self service categories

where the following applications and options are available below. Install / use these options using the button below next to the "i" information button. The button will change to "uninstall" from "install" after the Self Service application refreshes.

Hardware and Software > Service Request



Keywords:self service, software, install, uninstall, Apple, Mac, OS X, JSS, How-To, Help, Mac management, Mac policies, JAMF, software center   Doc ID:66856
Owner:Help Desk K.Group:UW-Milwaukee Help Desk
Created:2016-09-12 12:57 CDTUpdated:2016-09-23 12:22 CDT
Sites:UW-Milwaukee Help Desk
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