Google Chrome - Troubleshooting - Grey Screen of Death

This document shows how to resolve the "Grey Screen of Death" issue with chrome in which Chrome becomes unresponsive and grey.

Description and Reproduction

This issue occurs randomly, typically on newly-deployed computers. When opening any webpage, tab, or even Chrome's settings, the screen turns a dark grey and is unresponsive.

Escalation

Alex has requested that any tickets regarding this issue be sent to Endpoint for further investigation.

Step-by-Step Solution 

DO NOT FOLLOW THESE STEPS - ESCALATE THIS TO ENDPOINT SO THEY MAY INVESTIGATE THIS ISSUE.
  1. Uninstall Chrome.
  2. Restart the computer
  3. Delete the "%LOCALAPPDATA%/Google/Chrome/User Data" folder
  4. Install Google Chrome again from Software Center
  5. Repeat step 3 for every user!





Keywords:issue, troubleshooting, problem, help, blank, gray, failed to load extension, resources, manifest file is missing or unreadable   Doc ID:65898
Owner:Help Desk K.Group:UW-Milwaukee Help Desk
Created:2016-08-09 09:21 CSTUpdated:2019-01-02 13:42 CST
Sites:UW-Milwaukee Help Desk, UW-Milwaukee Student Affairs IT
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