WEPA Print Away - How To - Issue a Refund Through WEPA
This article gives the necessary steps needed in order to issue a refund through WEPA
All print refund requests are handled by Wepa. To request a refund, email firstname.lastname@example.org or call 1-800-675-7639 and provide the following information:
*Please note that refund requests must be made within 3 business days of the incident*
- First and Last Name
- Wepa Username/Email
- Attach Scan or Picture of a representative print showing the defects such as fading, smearing, etc.
- Payment Option: Wepa account, Credit/Debit Card, Wepa Print Card, or Campus Student ID Card
- If Credit/Debit Card: last 4 digits,
- Document Name
- Date of incident (Request for refund must be made within 3 business days)
If you do not have a representation of the bad print, then your refund request will need to be approved by a supervisor. This is to eliminate fraudulent refund requests.
Allow 3-5 business days for transaction refunds to be processed, depending on the financial institution.
Please NOTE: Wepa will no longer refund for user error. Please verify that your document is how you want it prior to uploading, and DOUBLE CHECK THE FINAL TOTAL PRICE at the Print Station prior to clicking on your Payment option. If you feel that the final cost of your document is not correct, then double check your upload. If you made the mistake of uploading your document in color, do not print it, re-upload in Black and White.
NOTE: Effective 12/23/2017, UWM is unable to process any refunds or transfers from old PantherPrint cards.