Backup and Recovery

This article provides information about UWM's Backup and Recovery service

Service Description 

The Backup and Recovery service provides backups of data critical to the operation of services hosted in the UWM Primary Data Center, so they can be recovered in the event of a disaster or loss of service. In general, these recoveries can be fulfilled within one business day. This service is primarily infrastructure in nature and not directly accessed by customers. Use of this service outside of UITS is supported via an active UITS Service Level Agreement (SLA). A list of SLA-supported customers is located at the Desktop Support Service Agreement Information page. 

Customers 

  • Professional IT staff 
Customers not considered professional IT staff must be employed by a department or unit and requesting backups of a system currently supported by an active UITS Service Level Agreement (SLA). 

Service Access 

N/A 

Service Availability 

The Backup and Recovery service is available 24/7 except during scheduled maintenance periods and unscheduled outages. For information about timeframes when service is unavailable, and scheduled or unplanned outages visit uwm.edu/gettechhelp

Service Charges 

Charges for this service depend on the rates agreed upon in a current UITS Service Level Agreement (SLA). There is no extra charge associated with the backup and recovery of data crucial to the operation of University enterprise services.

Getting Help 

Customers with an active UITS Service Level Agreement (SLA) should follow the Support Escalation Procedures outlined within the SLA document. These procedures outline instructions for requesting further services related to backup and recovery of data. 
To request Backup and Recovery services, call the UWM Help Desk at 414-229-4040, toll free at 877-381-3459 or visit uwm.edu/helpdesk.
Note: Requests for backup and/or recovery of University enterprise services (OneDrive, Outlook, etc.) should follow the Getting Help section of the respective service.

Applicable Policies 

Training and Documentation 

N/A 





Keywords:Backup, Recovery, Records, data center, recoveries, infrastructure   Doc ID:65386
Owner:Help Desk K.Group:UW-Milwaukee Help Desk
Created:2016-07-22 14:17 CDTUpdated:2019-03-25 09:58 CDT
Sites:UW-Milwaukee Help Desk
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