Windows 7 - Troubleshooting - There are no logon servers available to service the logon request
This document describes troubleshooting steps used when encountering a particular error message about logon servers.
Description and Reproduction
When logging onto a computer, the user's username and password goes to the logon server to make sure they have the correct credentials to login to the workstation. This message appears when a connection cannot be established between the workstation and the logon servers.
Simply put, this error typically means that the workstation cannot connect to the campus network. A laptop may not have connected to a wifi network, a desktop could be plugged into a inactive data jack, or the DNS could be misconfigured.
Login to the computer with the "sa-endpoint" login and diagnose the internet connectivity issue.
- Navigate to control panel --> right click on 'this PC' --> 'Change Settings'
- Change to a workgroup connection and name it anything
- Exit and reboot
- Upon startup, log in with "sa-endpoint" again
- Navigate back to domain settings
- Change to domain ad.uwm.edu
- Confirm, exit, and reboot (NOTE: you will need to be a local admin to perform this step)
- If the computer is a desktop plugged into the wall via an ethernet cord but does not connect to the network when logging in with the "sa-endpoint" login, the jack could be inactive. Send the ticket to Union Business Systems / Enterprise to troubleshoot the jack connect. Be sure to send them the computer name and jack number.