Windows 7 - Troubleshooting - There are no logon servers available to service the logon request

This document describes troubleshooting steps used when encountering a particular error message about logon servers.

Description and Reproduction

When logging onto a computer, the user's username and password goes to the logon server to make sure they have the correct credentials to login to the workstation. This message appears when a connection cannot be established between the workstation and the logon servers.

Solution 

Simply put, this error typically means that the workstation cannot connect to the campus network. A laptop may not have connected to a wifi network, a desktop could be plugged into a inactive data jack, or the DNS could be misconfigured.

Login to the computer with the "sa-endpoint" login and diagnose the internet connectivity issue.

  • Navigate to control panel --> right click on 'this PC' --> 'Change Settings'
  • Change to a workgroup connection and name it anything
  • Exit and reboot
  • Upon startup, log in with "sa-endpoint" again
  • Navigate back to domain settings
  • Change to domain ad.uwm.edu
  • Confirm, exit, and reboot (NOTE: you will need to be a local admin to perform this step)
  • If the computer is a desktop plugged into the wall via an ethernet cord but does not connect to the network when logging in with the "sa-endpoint" login, the jack could be inactive. Send the ticket to Union Business Systems / Enterprise to troubleshoot the jack connect. Be sure to send them the computer name and jack number.

External Resources




Keywords:issue, troubleshooting, logon server not available, logon server, no internet, cannot login   Doc ID:65370
Owner:David M.Group:UW-Milwaukee Student Affairs IT
Created:2016-07-22 10:59 CDTUpdated:2018-02-26 10:23 CDT
Sites:UW-Milwaukee Student Affairs IT
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