You have full access permissions to a shared mailbox
When you have Full Access permission to a shared mailbox that is, Full Access permission of a mailbox set up through Exchange Admin Center (EAC) you can add the shared mailbox with your own credentials.
To open the shared mailbox:
-Make sure Outlook 2016 or 2019 on Mac is selected
1. On the Tools menu, click Accounts.
2. Click the Plus Sign to add an additional Exchange account, new account opens pop up email screen
3. In the E-mail address field, enter the email address of the shared mailbox.
4. Under Authentication, enter your own credentials.
Note: To see how to set up Full Access permission, see How to grant Exchange and Outlook mailbox permissions in Office 365 dedicated.
Checking the setting Sync shared mailbox will allow Outlook to synchronize the shared mailbox without requiring the user to click Send/Receive. This setting was added in version 16.13.411. Enabling this setting is highly recommended for users who use their own credentials to access a shared mailbox.
Permissions for shared folders and mailboxes
Level of permission to shared folder or shared mailbox | Method to open shared folder or mailbox |
|---|
Folder-level permission to the Inbox, Calendar or Address Book primary folder | Open other user's folder |
Delegate permission to a mailbox | Add the mailbox under "Open these additional mailboxes" under account advanced settings |
Folder-level permission to the Task and Note primary folders | Add the mailbox under "Open these additional mailboxes" under account advanced settings |
Top-level mailbox level permission to access the top-level folder and other custom folders | Add the mailbox under "Open these additional mailboxes" under account advanced settings |
"Full Access" permission to a mailbox on Exchange | Use your own credentials to add an additional Exchange account |
Opening additional mailboxes
As an alternative to these methods, you can add another Exchange account by using additional mailboxes credentials. This method is not recognized as adding a shared mailbox, because you are adding the additional account by using its own credentials. To open the additional Exchange account, follow these steps:
-Make sure Outlook 2016 or 2019 on Mac is selected
1. On the Tools menu, click Accounts.
2. Click the plus sign and then click New Account to add an additional Exchange account.
3. In the E-mail address field, enter the email address of the shared mailbox.
4. Under Authentication, enter the credentials for the shared mailbox.
